Charlie Schuhmann has been in healthcare more than 24 years and has been with NPAS since March of 2000.
Charlie became the first Director of Client Services when he started at NPAS and played a pivotal role in helping NPAS begin a focused effort to improve the quality of service delivered to the patients whose accounts were being collected.
Customer Satisfaction scores have climbed each year since NPAS
began surveys in 2002.
He now serves in his current capacity of introducing NPAS' excellent service to the rest of the healthcare community so they all can access the benefits HCA hospitals have enjoyed for years.
Prior to joining NPAS, Charlie was President of the Louisville Division of Lexon Medical Inc., a national full-service billing company for physicians.
He also served 3 years as Director of National Accounts with Data Advantage Corporation, a major Louisville-based provider of benchmark data and physician profiling for acute care hospitals all over the country.
Charlie is a graduate of Bellarmine University with a Bachelor's Degree in Business Administration.
He is a member of HFMA, as well as being an active member of the Customer Contact Center Network and the Health Enterprise Network in Louisville Kentucky.