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This profile was last updated on 11/28/13  and contains information from public web pages and contributions from the ZoomInfo community.

Charles O. O'Hara

Wrong Charles O. O'Hara?

Customer Service Manager

Local Address: Cleveland, Ohio, United States
Japanese Institute of Sawtelle
2110 Corinth Av
Los Angeles, California 90025
United States

Company Description: Early Issei (first-generation Japanese American) in the Sawtelle area established the Japanese Institute of Sawtelle (JIS) on November 25, 1925, primarily to...   more
Background

Employment History

Web References
JIS-Inside Personel
tools.jergensinc.com, 3 Sept 2012 [cached]
Charles Ohara Customer Service Rep
JERGENS INDUSTRIAL SUPPLY ...
www.jis.com, 15 July 2011 [cached]
JERGENS INDUSTRIAL SUPPLY ANNOUNCES PROMOTION OF CHARLES O'HARA TO POSITION OF CUSTOMER SERVICE MANAGER
New position in JIS is part of roadmap for expansion.
Cleveland, Ohio - July 15, 2011 - Jergens Industrial Supply (JIS) is pleased to announce the promotion of Charles O'Hara to the position of Customer Service Manager. Charles is a 14-year veteran at JIS with over 22 total years of experience in the customer service environment. Charles began his career in ground level customer service positions, gaining a firm handle on what it takes to provide the highest quality of customer service at JIS. His development of vast product and job knowledge has led him into this technical lead position within JIS.
The customer service manager position has been newly created as part of the JIS one-year roadmap for success strategy plan. This comes on the heels of Jergens Industrial Supply's acquisition of the cutting tools and industrial supplies division of long-time competitor The George Whalley Company (GWC) in late 2010. The acquisition and resulting incorporation of GWC employees into the JIS team made it clear that a new streamlined structure in the customer service department was necessary for continued success and growth for all stakeholders - customers, vendors, JIS employees, and incoming GWC employees.
"We are excited that Charles accepted this new position.
...
As customer service manager, Charles will play a key role in day to day management of customer service issues, creating policies and procedures, creating and providing technical training to customer service team members to improve product knowledge, and working to improve customer service response time and coverage.
Jergens Industrial Supply | Metal Cutting, Workholding and Tool & Die Specialists
www.jergensinc.com, 3 July 2011 [cached]
Charles O'Hara charles.ohara@jergensinc.com Customer Service Rep x 6514
Jergens Industrial Supply | Metal Cutting, Workholding and Tool & Die Specialists
www.jergensinc.com, 1 July 2009 [cached]
Charles Ohara charles.ohara@jergensinc.com Customer Service Rep x 6514
JIS-Inside Personel
www.jergensinc.com, 14 Nov 2008 [cached]
Charles Ohara Customer Service Rep
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