A few weeks ago, Tom Loosemore showed us a prototype of a tweaked online tax disc application process and spoke about the brilliant work done by Carolyn Williams, Head of Electronic Customer Services, Electronic Vehicle Licensing at the DVLA.
explains why her
MBE, while special, is not the thing she
is most proud of and how there's never a dull moment running DVLA
's digital services - amongst them the government's flagship digital service.