"Of course if it's a life and death situation you must act," said Carl Tinsley, founder of consulting firm Breaking Ground.
"But if you have the time, try and 'second position' yourself in the shoes of the other person.
By seeing the situation through their eyes, you will instantly have a greater chance of a successful outcome."
said humans operate on self-esteem, and all great communicators use this factor to increase the likelihood of a win-win situation.
"The key is remembering with people at work especially, there is no win-lose, it is only a win-win situation, or a lose-lose situation.
If a person believes they have lost, sadly many will try and win another day - even if it just giving the OHS professional
a hard time in a toolbox talk," he
said the pressure of the job can often cause OHS professionals to resort to less constructive communication styles.
"The more pressure we are under, the more difficult it is for us to be flexible in our communication styles.
Yet, flexibility is the key to successful communication," he
OHS professionals have a strong desire to get jobs done correctly and to required standards, and while this is a good thing, Tinsley
said as a result OHS professionals often have a limited range of communication styles, which are often perceived by their audience very differently to what the OHS professional
Each situation requires a different style of communication and a unique combination of voice, body language, language patterns and charisma, said Tinsley
also said OHS professionals should consider what resistance they may face from people they are communicating with.
"People resist for four reasons; distrust, skepticism, inertia and reactance, which is the process of resisting being persuaded," he