"Of course if it's a life and death situation you must act," said Carl Tinsley, founder of consulting firm Breaking Ground.
"But if you have the time, try and 'second position' yourself in the shoes of the other person.
By seeing the situation through their eyes, you will instantly have a greater chance of a successful outcome."
Tinsley said humans operate on self-esteem, and all great communicators use this factor to increase the likelihood of a win-win situation.
"The key is remembering with people at work especially, there is no win-lose, it is only a win-win situation, or a lose-lose situation.
If a person believes they have lost, sadly many will try and win another day - even if it just giving the OHS professional a hard time in a toolbox talk," he said.
He said the pressure of the job can often cause OHS professionals to resort to less constructive communication styles.
"The more pressure we are under, the more difficult it is for us to be flexible in our communication styles.
Yet, flexibility is the key to successful communication," he said.
OHS professionals have a strong desire to get jobs done correctly and to required standards, and while this is a good thing, Tinsley said as a result OHS professionals often have a limited range of communication styles, which are often perceived by their audience very differently to what the OHS professional intended.
Each situation requires a different style of communication and a unique combination of voice, body language, language patterns and charisma, said Tinsley.
He also said OHS professionals should consider what resistance they may face from people they are communicating with.
"People resist for four reasons; distrust, skepticism, inertia and reactance, which is the process of resisting being persuaded," he said.
Carl Tinsley (Breaking Ground Pty Ltd) has worked closely with David Connell, Mines Rescue Regional Manager Hunter Valley on this improvement project for over 3 years.
David and Carl will present this case study which covers: the reality of Virtual Reality training; a breakdown of the Hunter Valley Mines Rescue Station Advanced Trainers Programme; how HVMRS integrate VR, Theory, and Practical learning environments; programme evaluation results, and; the future of VR in emergency and safety training.
Carl's been developing Leaders and Trainers in the emergency service and resource sector for 20 years.
Breaking Ground's Principal Trainer and Coach Carl Tinsley's interest in performance and "being ourselves better" began when studying Psychology and Human Resources at University.Since completing his original Bachelor of Arts, Carl has furthered his communication and business studies by completing a Grad Dip Business Admin, Grad Cert of Performance Management, and Diploma Training and Assessment in his pursuit of knowledge in this area.Carl will also openly tell you that all this education only gave him knowledge.
All through his university studies, he only received learning in theory.
Carl has worked as a Police Officer, in Emergency Services, as a Management Trainer and as Executive Officer to several Boards, but it wasn't until he started studying the Advanced Communication skills of Neuro Linguistic Programming (NLP) that he learned how to change himself and help others.Realising the effectiveness of this training Carl developed further and is now also a Master Practitioner and International Trainer of NLP, Sequential Mind Technologies (SMT) and Ericksonian Hypnotherapy.Carl not only trains and consults to help others; he puts NLP into daily practice and has experienced its benefits for himself.
Several years ago, Breaking Ground's Principal Coach and Founder Carl Tinsley went through his personal hell.He had many types of therapists but it wasn't until he found an NLP therapist that he broke that vicious downward cycle (in 15 minutes!).
Like the Razor guy, Carl was so impressed that, although he couldn't buy the company, he learned how to do the techniques himself.
Helping others break ground and move forward is a driving cause behind Carl's work.
Carl is also a Hypnotherapist and specialises in Ericksonian Hypnotherapy, which is a conversational form of hypnotherapy where clients do not "go under".Carl is a Master of Ericksonian Hypnotherapy.
To support the Hypnotherapy Carl is also a Master of Sequential Mind Techniques (SMT) which is another field of therapy that focuses on events in your past that may be causing you problems today.
And of course, Carl is a Master of NLP techniques - the very techniques that enabled Carl to break his own holding ground and move forward.
Carl Tinsley has over 20 years of experience training in heavy industry and the resources sector.He specialises in delivering effective "leadership skills" and "advanced presentation skills" training for supervisors and managers who deal directly with "challenging" workforces.
Amongst other things, Carl is also an Advanced DISC practitioner, Certified Conversational Hypnotherapist, Certified Hypnotherapist, Master Practitioner in NLP and International Trainer of NLP.
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