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This profile was last updated on 7/19/2017 and contains contributions from the  Zoominfo Community.

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Carl Aanderud

Customer Support Services Manager

MicroAutomation Inc

HQ Phone:  (703) 543-2100

Direct Phone: (703) ***-****direct phone

Email: c***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

MicroAutomation Inc

5870 Trinity Parkway Suite 600

Centreville, Virginia,20120

United States

Company Description

For more than 20 years, MicroAutomation has been a leading telephony systems integrator of Public Safety Answer Points (PSAPs) and emergency call center solutions for the U.S. Military, state/local and federal governments, airports and more, both domestically ...more

Web References(3 Total References)


www.microautomation.com

Carl Aanderud
Director, Customer Support Services | caanderud@microautomation.com Carl joined MicroAutomation in 1996 and has served in many roles as the company has expanded and grown. With 20 years of call center experience, Carl manages the customer support services group and leads a team of engineers who configure, optimize, and support complex 911, IVR, and CTI deployments. Carl's team has hands-on experience integrating call center technologies into contact centers and 911 centers, with a focus on speech-enabled IVR solutions and agent optimization through multiple channel support. Carl holds several certifications, including AudioCodes SIP CPE, Siemens HiPath 3000, and Eventide Digital Logger.


www.microautomation.com

CARL AANDERUD
Manager, Customer Support Services caanderud@microautomation.com Carl joined MicroAutomation in 1996 and has served in many roles as the company has expanded and grown. With almost 20 years of call center experience, Carl manages the Customer Support Services group and leads a team of engineers who configure, optimize, and support complex 9-1-1, IVR, and CTI deployments. Carl's team has hands-on experience integrating call center technologies into contact centers and 9-1-1 centers with a focus on speech-enabled IVR solutions and agent optimization through multiple channel support. Carl holds several certifications such as AudioCodes SIP CPE, Siemens HiPath 3000, and Eventide Digital Logger.


www.microaut.com [cached]

Carl AanderudManager of Technical ServicesMr. Aanderud has over eight years of call center experience with a special emphasis on Computer Telephony Integration (CTI) and state-of-the-art, Interactive Voice Response (IVR) solutions.He currently manages MicroAutomation's Technical Service Team which develops and tests MicroAutomation's CTI and IVR solutions.His team performs on-site installation and configuration of customer solutions, manages ongoing solution maintenance and support, and provides system administrator and user training in support of installed solutions.Mr. Aanderud also has extensive background in Microsoft products and hardware configuration.


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