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2017-03-22T00:00:00.000Z

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Mr. Carl Aanderud

Customer Support Services Manager

MicroAutomation Inc

Direct Phone: (703) ***-****       

Email: c***@***.com

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MicroAutomation Inc

5870 Trinity Parkway Suite 600

Centreville, Virginia 20120

United States

Company Description

For more than 20 years, MicroAutomation has been a leading telephony systems integrator of Public Safety Answer Points (PSAPs) and emergency call center solutions for the U.S. Military, state/local and federal governments, airports and more, both domestic ... more

Find other employees at this company (33)

Background Information

Employment History

Co Owner

Two Fat Men Construction

Web References (3 Total References)


Carl ...

www.microautomation.com [cached]

Carl Aanderud Director, Customer Support Services | caanderud@microautomation.com

Carl joined MicroAutomation in 1996 and has served in many roles as the company has expanded and grown. With 20 years of call center experience, Carl manages the customer support services group and leads a team of engineers who configure, optimize, and support complex 911, IVR, and CTI deployments. Carl's team has hands-on experience integrating call center technologies into contact centers and 911 centers, with a focus on speech-enabled IVR solutions and agent optimization through multiple channel support.
Carl holds several certifications, including AudioCodes SIP CPE, Siemens HiPath 3000, and Eventide Digital Logger.


CARL ...

www.microautomation.com [cached]

CARL AANDERUD

Manager, Customer Support Services
caanderud@microautomation.com
Carl joined MicroAutomation in 1996 and has served in many roles as the company has expanded and grown. With almost 20 years of call center experience, Carl manages the Customer Support Services group and leads a team of engineers who configure, optimize, and support complex 9-1-1, IVR, and CTI deployments. Carl's team has hands-on experience integrating call center technologies into contact centers and 9-1-1 centers with a focus on speech-enabled IVR solutions and agent optimization through multiple channel support. Carl holds several certifications such as AudioCodes SIP CPE, Siemens HiPath 3000, and Eventide Digital Logger.


MicroAutomation CUSTOMER CONTACT SOLUTIONS

www.microaut.com [cached]

Carl AanderudManager of Technical Services

Mr. Aanderud has over eight years of call center experience with a special emphasis on Computer Telephony Integration (CTI) and state-of-the-art, Interactive Voice Response (IVR) solutions.He currently manages MicroAutomation's Technical Service Team which develops and tests MicroAutomation's CTI and IVR solutions.His team performs on-site installation and configuration of customer solutions, manages ongoing solution maintenance and support, and provides system administrator and user training in support of installed solutions.Mr. Aanderud also has extensive background in Microsoft products and hardware configuration.

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