I heard this story while I was having dinner with Brian Gullbrants, the EVP and General Manager of Wynn Las Vegas, one of the nicest hotels not only in Las Vegas, but in the country.
has worked in hospitality for over 25 years, 20 of which were spent at the Ritz Carlton, he
team to the highest standard of excellence (check out FRONT ROW with Brian Gullbrants
: How to Create Excellence Every Day if you haven't already) and he
has an eye for amazing service and the people who provide it.
had recently taken his
family to Five Guys Burgers and Fries.
noticed a smiling, enthusiastic young woman cleaning the smudges off of the glass doors.
family walked up, the young woman opened the door for them and welcomed them in. Throughout the meal, Brian
watched as the young woman dove into her
work, asking customers if they were enjoying their food, if she
could get them anything, cleaning the dining area, and looking for anything she
could do to improve the customers' experience.
was so impressed, he
approached the young woman before his
family left and gave her his
card, telling her
possessed the work ethic and attitude of the people that the Wynn
is always looking to invite into its family.
later came in for an interview, Brian
was again impressed with her
professionalism and contagious enthusiasm.
Unfortunately, it turned out that she
was still in high school and therefore ineligible to work at the Wynn
that the Wynn
would always have a spot for people like her
, as soon as she
graduated high school.