UTA spokesman Brandon Bott said updated electronic signs are being installed at all TRAX stations and are expected to be operating when the West Valley and Mid-Jordan lines open for business Aug. 7.
"We'll be able to tell passengers what the next approaching train is and how many minutes until it arrives," Bott
"Ultimately, we'll be able to include some sort of advisory."
That advisory, he
said, would inform passengers of potential delays, alternate routes and suspended service, something that many riders feel would be beneficial.
Nativia Solano of Rose Park said she
has been frustrated by TRAX delays.
Solano recalled one incident in which a train reportedly was experiencing brake issues.
fellow passengers waited while multiple trains passed in the opposite direction and even tried speaking to a conductor to find out what was going on.
For smaller-scale incidents, train operators will make announcements for the waiting passengers, Bott
said one of the two Sandy lines had experienced an overhead power line malfunction, forcing operators to consolidate on a single line.
said there are other forms of mitigation for more serious incidents, including buses being used as a bridge between TRAX stations.
UTA's Twitter feed - @RideUTA - and customer service lines are also available.
"Our Twitter feed is usually pretty good with that," Bott
said Saturday's malfunction didn't appear to be a major inconvenience for most people.
customer service received fewer calls than average Saturday - 2,900, compared with the typical 3,200 - and no Twitter messages were received about the Sandy delays.
Still, reliable service is a priority, and Bott
hopes the electronic signs will help avoid problems in the future.
"Having the new signs will help us to give riders to-the-minute information," he
With the opening of the new lines, Bott
said the electronic signs will also help passengers differentiate between the various destinations of the arriving trains.
"Up until now, they've only had two choices, and this will give them a third option they will need to know about," he