UTA spokesman Brandon Bott said updated electronic signs are being installed at all TRAX stations and are expected to be operating when two new lines, the West Valley and Mid-Jordan, open for business on August 7.
"We'll be able to tell passengers what the next approaching train is and how many minutes until it arrives," Bott
"Ultimately, we'll be able to include some sort of advisory."
The signs, he
said, would inform passengers of potential delays, alternate routes and suspended service.
said for smaller-scale incidents, train operators will make announcements for the waiting passengers.
Those announcements, however, are not always clear.
On Saturday, some passengers waited 45 minutes for one train; when it finally arrived, its operator announced it was not the train passengers had been waiting for, but would act as a shuttle train to a different station.
That train would then take passengers to a station where they could transfer to their correct train.
said that rail had experienced overhead power line malfunction on both of its lines, forcing operators to consolidate to a single line.
said the UTA
will provide better solutions for more serious incidents, including buses being used as a bridge between TRAX stations.
UTA's Twitter feed-@RideUTA-and customer service phone lines are also available.
said Saturday's malfunction didn't appear to be a major inconvenience for most people.
customer service call center received fewer calls than average on Saturday-2,900, compared with the typical 3,200-and no tweets were received about the delays.
Still, reliable service is a priority and Bott
hopes the electronic signs will help avoid problems in the future.
"Having the new signs will help us to give riders to-the-minute information," Bott
With the opening of the new lines, Bott
said the electronic signs will also help passengers differentiate between the various destinations of the arriving trains.
"Up until now they've only had two choices and this will give them a third option they will need to know about," Bott