Ballwin Police Department Capt. Bobbie Saulters said her department's response time for emergency calls ranges from "seconds to minutes."
This is an important distinction between municipal police and county police officers, who patrol a much larger area and are likely to be farther away when an emergency call is placed, Saulters
In addition, Saulters
said the fact that all emergency calls are dispatched to Ballwin's independent communications system first helps the department to keep its response times low.
"Our dispatchers are intimately familiar with the area," Saulters
This helps them to effectively contact the officer who is closest to the scene of an emergency, Saulters
said.Saulters also said the service that citizens receive in non-emergency situations is beyond comparison.
"If citizens call, they get a live person," Saulters
...For example, Saulters, who has been with the Ballwin Police Department for the past 16 years, spent her first four years as a St. Louis County Police Officer.Saulters
said the bond created because of personal connections among different departments leads to more effective cooperation between them.
As Capt. Saulters
said, there is a "police family" within the St. Louis area, and all of the departments work together to provide the highest possible quality of service to the community.