Susan Johnson was recruited by Futura Industries 11 years ago by Bob Hansberger, the company's primary owner and a corporate trailblazer who earlier founded Boise Cascade.
By 1964, Hansberger
had taken Futura
and other organizations under its umbrella as wholly-owned subsidiaries.He
heard Johnson give a speech in Sun Valley, Idaho at the Intermountain Employers'
Council.At the time she was president of a Utah division of Mack Trucks, and she remembers saying "if the only reason businesses exist is to build shareholder value, then the way to accomplish that is by making it about the customer, and the way to do that is to make it about the employee."
, [now] in his 80s, is still the driving force behind this company," Johnson maintains.