Momentive President Bill Sultan said.
Much of the counseling is conducted through an online program and takes about two hours, said Sultan
, who wonders whether the extra requirement really is making a difference.
"The problem is, people don't go into it with an open mind to alternatives to bankruptcy," he
"What they're doing is just getting their ticket punched.
They're pretty close-minded."
To deal with demand, Momentive
reassigned some counselors who typically advise clients burdened by debt but whose situation is not severe enough to prompt bankruptcy.
Those who seek its services voluntarily rather than obligatorily still make up 90 percent of its business, Sultan