"We've been very strict with the policy, but the rule needs to have more clarity," says Betsy Mack of Mack Industries, Vienna, Ohio.
"With an $11,000 fine, management will not tolerate cell phone use while driving.
has concerns about how the compliance will affect customer service.
"Time is money, and the time to pull over to make a call may delay a delivery," says Mack
Nealon and Mack
agree that the ruling is unfair in singling out CMV drivers when other people, teens and adults, are driving while using cell phones and texting indiscriminately.