Bert Callender, assistant vice president of Operations for La Capitol who oversees the credit union's communications and technology efforts, said, "We are a long-time Toshiba user and have always been happy with Toshiba's unbeatable reliability, durability and ease-of-use, so when we decided to move to a Voice over IP communications platform, we chose Toshiba and Gage Telephone Systems."
With the Toshiba Strata CIX IP system, both internal and external communication has improved, according to Callender
"Both incoming calls and call transfers are easily made by direct extension dialing regardless of the branch location," he
"Voice mail messages can be forwarded or copied to anyone at any of the branches, either as voice messages or as emails via our unified communications."
"Communication with our members and between our employees is our business," Callender
can also manage the entire system from his
said, "With our old system, we had to set up a service call every time we wanted to make a change.
said, "Members can dial right into the ACD group of choice, which saves them time.
said, "We can forward members' voice mails via email to each other and discuss how we can improve customer service or add new products and promotions to take advantage of member requests.
Having the ability to easily share voice messages across the email system has given us a whole new way of expanding and improving our customer service.
According to Callender
, using unified messaging has also improved the speed in which he
can retrieve his
Callender summed it up by saying, "We give credit to Toshiba and Gage Telephone Systems for helping us maintain our lifeline to our members and employees, our IP business communication system."