Bernard Jacob, Vice President of Customer Service and Operations, announced that he is retiring.
"I have had a wonderful career at Southern Company
for the last 31 1/2 years and have been blessed to be associated with such an outstanding organization," Jacob
said in an email to Customer Service and Operations employees.
"I have shared with many of you that my dream early in my career was to move to Pensacola and work for Gulf
That dream came true for me."
Jacob's last day in the office is March 28.
A retirement reception will be announced later.
Jacob has served with Southern Company for 31 1/2 years, the last 11 with Gulf Power.
After joining Gulf Power in 2003 as the VP of External Affairs and Corporate Services, he became VP of Customer Service and Operations in 2007.
Gulf Power President and CEO Stan Connally praised Jacob for his commitment and dedication to the company.
"I have been blessed, as we all have been blessed, to have worked with a person like Bernard
," Connally said.
led the way in improving customer satisfaction and touch points.
organization implemented numerous programs, including the Making a Difference program and Power of Integrity training.
The online outage map launched last year to increase and enhance outage communications.
The VRU (voice response unit) was upgraded to give customers who call the Customer Care Center more options.
Smart grid devices were installed to improve reliability and the installation of our Smart Meters was completed.
Jacob started with Southern Company in 1982 at Mississippi Power.
For 10 years, he served in several roles, including External Affairs, area supervisor, and marketing and district manager.
He became Assistant to the Mississippi Power President in 1992 and later that year became the manager of Federal Legislative Affairs in Washington, D.C.
He joined Southern Company Services in 1996 as SCS Manager of Federal Regulatory Affairs, followed by Telecommunications Strategy manager and then IT Security and Program Management director before joining Gulf Power.
In 2005, he
was presented the Leadership Excellence Award from then-Gulf Power President Susan Story for his
leadership of the Family Services efforts to assist Mississippi Power
employees following Hurricane Katrina.
has worked Target Zero all 31 1/2 years.
He serves on the board of directors for Gulf Power's Foundation (chairman), Baptist Health Care, and Step Up for Students.
He also currently serves on the Edison Electric Institute Retail Energy Services Executive Advisory Committee and the Electric Power Research Institute Power Delivery Utilization Committee.
"You did so many other great things as an organization that are too many to mention, but the bottom line is that you kept our customers in the center of your vision and made great strides to improve the service we provide our customers every day," Jacob
said in the email "I am so proud to have been a part of this great organization and company."