Bernadette Rose is the Manager of Telecommunications and Communication Services at Norwalk Hospital in Norwalk, Connecticut.
In the heart of the very competitive Fairfield County, Connecticut, marketplace, Norwalk has over 310 staffed beds and transacted over $540 million of business in 2007 (~80,000 patient days).
Over the last five years, demand for mobile technologies at Norwalk Hospital
has risen exponentially.
Unfortunately, additional headcount to keep those devices under control, as well as tools to manage these critical communication devices, has not kept pace.
In her role as Telecommunications Manager, Rose presides over an extensive investment in mobile devices, some 1500 of them, including a hospital-wide Vocera deployment that includes over 400 hands-free speech recognition enabled VoWiFi (Voice over WiFi) devices from Vocera.
"Whether you worked for a hospital or any other type of business, you bought your dial tone from whatever company supported you, like AT&T or Verizon, and basically they did all the work for you," said Rose, a member of Norwalk Hospital's IT staff for seven years.
"The audience that I support runs the gamut from administrative staff, to engineering, to doctors and nurses," said Rose
"Tracking everything is mind boggling, and it's never accurate," said Rose