Barbara Kunkel, CIO, Troutman Sanders LLP
When Barbara Kunkel
arrived on the job she
inherited a long list of things to get done.
During the first few years, a complete upgrade of all back office applications commanded a high priority.
was busy when she
arrived, and by all indications she
has not even started to slow down at all.
"We are heavily focused on cost containment initiatives at present.
We are taking a hard look at the real value being derived from our IT expenses, and if that value is in question, then we look at alternatives.
We are preparing to move to Office 2007 and that will be a big move for us.
We are also about to overhaul our SharePoint portal, plus we are looking at new application options with our marketing organization.
It's time to take CRM to the next level and that's on the list too," said Kunkel
spoke at a pace that was difficult for my pen to follow. (grin)
"Clients want to see more automation for some services.
They know automation presents a viable alternative for some aspects of legal services, and clients expect us to be on top of that game.
They want us to employ IT to help create efficiencies, and we are busy looking at a lot of ideas" observed Kunkel
In addition to all the real and potential IT projects going on in her
is investing a lot of time building skills within her
Number one on her
list is the need to develop skills for building relationships.
fully understands the importance of effective communications skills and she
recognizes the need to help her
team to take those skills to the highest level.