(l to r) Dr. Lisa Latts (Wellpoint), Audrey Selden (Texas DOI) and K. Sue White (Liberty Mutual Group) share their industry experiences and lessons learned from the catastrophes of 2005.
...Audrey Selden, senior associate commissioner for consumer protection and the provider ombudsman at the Texas Department of Insurance; and
...The department's high-touch, high-tech approach before, during and after disasters helps keep the Texas Department of Insurance effective says Audrey Selden, senior associate commissioner for consumer protection and the provider ombudsman, Texas Department of Insurance.
The regulator perspective was ably represented by Audrey Selden
, who described the high-touch, high-tech Texas Department of Insurance's (TDI) approach to Texas' disaster exposures.Selden
pointed out that TDI
works to coordinate with other state and federal agencies to provide insurance information to the public, to establish insurance assistance centers and disaster recovery centers and, after the disaster, to work to resolve complaints and, monitor and conduct outreach. Selden
shared that, prior to the 2005 hurricane season, Texas had established a disaster coalition.
articulated the need to continue to monitor employees after the crises,the TDI
holds special events that celebrate and honor those who were on site, and those who assisted with long hours in off-site support.
Similarly, Audrey Selden
, as the sole regulator on the panel was openly complimentary about the conduct of insurance companies and the general willingness of organizations to honestly work to help bring consumers' lives back together.She
pointed out that, although there were complaints, the number of 1,600 complaints generated from the 2005 hurricane season in Texas was low,a salute to the efforts of the insurance professionals who were involved.
...Audrey SeldenTexas Department of Insurance512-475-1760Email: Audrey.firstname.lastname@example.org