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Ms. Arleen A. Alexander

Director, Industry Relations and Meetings


HQ Phone: (334) 272-3800

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4264 Lomac Street 36106

Montgomery, Alabama 36123

United States

Company Description

The Petroleum & Convenience Marketers of Alabama is a nonprofit trade association serving over 350 petroleum marketers and convenience store operators across the state of Alabama. The association has member companies owning, operating and/or supplying mor ... more

Find other employees at this company (4)

Background Information

Employment History

President and Executive Director

Alabama Oilmen's Association/Alabama Association of Convenience Stores

Director of Industry Relations

National Association of Convenience Stores

Director X 347


Web References (103 Total References)

PMAA - Executive Committee [cached]

Arleen Alexander, Petroleum & Convenience Marketers of Alabama, Montgomery, AL Southeast Region Association Executive

P&CMA -- Petroleum&Convenience Marketers Association [cached]

Arleen A. Alexander, CAE
Director, Industry Relations & Meetings

"Our members have service technicians who ... [cached]

"Our members have service technicians who check regularly, and I feel confident if there's a problem, they aren't going to waste time not fixing it," said Arleen Alexander, executive director of the Petroleum and Convenience Marketers of Alabama.

PMAA - Executive Committee [cached]

Arleen Alexander, Petroleum & Convenience Marketers of Alabama, Montgomery, AL Southeast Region Association Executive

Arleen Alexander, president ... [cached]

Arleen Alexander, president of the Petroleum and Convenience Marketers of Alabama, the trade association for convenience stores, led the seminar.

She said prisoners who were polled said an escape route is the No. 1 thing they looked for when robbing a convenience store. She said money, whether the business has an armed guard, whether the robber can be identified and whether police officers patrol the area often finished up the top five, in that order.
Alexander said businesses should keep low amounts of cash in the register, make sure there's good visibility through the windows of the store and make sure the cash register is easily visible from outside the business. Good lighting is important, as is making sure there is limited access and escape routes.
"If a robber can't get at least $50 they're most likely not going to take the risks," Alexander said.
It's important to stay alert even when customers are not in the store.
"Greet your customers and let them know you are aware of their presence in your store," Alexander said. "I used to greet a customer and say something like 'It's good to see you again,' even if I had never seen them before."
She said some businesses encourage police presence by providing them with free coffee and water. In some larger cities, stores offer a space for a substation or community outreach area.
"If you are suspicious or concerned about anything going on in or around your store, don't hesitate to call the police," she said.
Alexander said if a business is robbed, it always is best to stay calm and make sure there are no surprises for the robber. Always cooperate with the robber and be aware.
"If you startle a robber, you could risk your safety," she said. "Let the robber know if a co-worker is in the store or if a customer is coming into the store or entering the parking lot. Take the surprise away and you help avoid the potential for violence.
"You're going to be nervous, but they're going to be nervous, too," she said.
Alexander said a second employee or customer should not intervene and play hero. Employees should never use a weapon and should cooperate with the robber.
"It's a fact that (someone) who resists a robbery has a greater chance of being hurt than someone who cooperates," she said.
However, an employee should never leave the store with a robber.
"Now they've got a hostage," Alexander said.
It's important to get as many details of the person's description as possible, but the person who is being robbed should not stare at the robber.
After a robbery occurs, it's important to preserve the crime scene.
"Lock the door, call the police and ask any customers who are in the store if they don't mind staying," Alexander said.

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