At public meetings, MNsure's then-executive director April Todd-Malmlov downplayed concerns.
"We feel that we've mitigated all of the areas that we've been tracking, and that we will be ready to go," Todd-Malmlov told the chair of the MNsure board.
Todd-Malmlov, MNsure's first executive director, abruptly resigned at the end of 2013 while she was under fire for taking a Costa Rican vacation while the exchange was in trouble.
rollout was in critical shape, with consumers unable to get answers from staff, phone lines overwhelmed with calls and a website that failed to allow sign ups.
refused, through her
attorney, to talk to auditors unless they paid any attorney's fees she
accrued while participating.