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This profile was last updated on 9/8/15  and contains information from public web pages and contributions from the ZoomInfo community.
 
Background

Employment History

Education

  • M.S.
  • Bachelor of Arts degree , English
    Temple University
  • Master of Science degree , Science and Technical Communication
    Drexel University
193 Total References
Web References
TCUK15 speaker - Andrea Ames to ...
technicalcommunicationuk.com, 1 June 2015 [cached]
TCUK15 speaker - Andrea Ames to give a workshop on "Content Experience Leadership: Transforming Your Organization for Content Excellence". Facebook Twitter Google+ Share
Andrea Ames will give a workshop on "Content Experience Leadership: Transforming Your Organization for Content Excellence".
Andrea Ames
High-value content is a critical business asset, but our clients and employing organizations often don't realize the impact content can have on the overall customer experience - in particular, on purchase decisions and revenue, customer loyalty, and customer advocacy (the new business nirvana). And those who do recognize the impact typically have little or no skill and experience as content professionals. What to do?
Join Andrea for an exploration of the content ecosystem (content, experience, culture, process, and technology), and the critical factors across the ecosystem that can enable teams to design and deliver high-value content, communicate that to the business or client, and measure the impact.
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TCUK15 Speaker - Andrea Ames to give a keynote presentation on "Boundaries? We Don't Need No Stinking Boundaries!" Facebook Twitter Google+ Share
Andrea Ames will be presenting on "Boundaries? We Don't Need No Stinking Boundaries! or: How I Learned to Stop Worrying and Love Change".
Andrea Ames
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Expanding on the style of David Letterman and the Late Show Top Ten List, Andrea will describe her top 10 ways technical communicators should drive change and break boundaries.
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TCUK15 keynote speaker - Andrea Ames
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Andrea Ames is one of the keynote speakers at TCUK15.
Andrea Ames
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Andrea Ames
Andrea L. Ames, M.S., is a Senior Technical Staff Member and Enterprise Content Experience Strategist/Architect/Designer in IBM's CIO, where she enables strategic use of IBM's high-value content assets for the most client delight and success and highest IBM business impact. She is a Fellow and past President (2004-05) of STC, a Distinguished Engineer of the ACM (the first technical communicator to achieve this distinction), a Senior Member of the IEEE, and a member of numerous other professional associations.
She is the Program Chair for, and designed and teaches in, the UCSC in Silicon Valley certificate programme in technical communication; has published two award-winning technical books and numerous papers and articles; and speaks regularly at conferences and professional organisation meetings.
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Andrea Ames
Andrea L. Ames, is a Senior Technical Staff Member and Information Experience Strategist/Architect/Designer at IBM, and is also a former President of the Society for Technical Communication (STC).
Andrea has more than 25 years of experience in technical communication, specializing in content information experience strategy, architecture, design, and usability. She is a speaker and teacher on these topics, as well as technical communication industry trends, strategy, leadership, and professional development. In her personal time, she teaches about and creates quilt and Zentangle(r) art.
bio | The Lavacon Conference on Content Strategy and TechComm Management
lavacon.org, 27 July 2015 [cached]
Andrea Ames
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Andrea L. Ames, M.S., is a Senior Technical Staff Member and Content Experience Strategist, Architect, and Designer on IBM's corporate information strategy team where she is responsible for driving broad initiatives to improve the total information experience (TIE). Prior to IBM, Andrea was an information strategy, architecture, and usability consultant, helping large and small businesses to engineer their product development processes to design and create information in ways that enhance product usability, increase and accelerate user productivity, increase product adoption and customer loyalty, and support business and marketing goals.
Andrea has 30 years of experience in technical communication. She is a Fellow and past President (2004-2005) of STC, a Distinguished Engineer of the ACM (the first technical communicator to achieve this distinction), a Senior Member of the IEEE, and a member of SWE, ASIS&T, IAI, UPA, and ATTW. Andrea designed, coordinates, and teaches in the UCSC Extension in Silicon Valley certificate program in Technical Writing and Communication for the University of California, Santa Cruz; she has published two award-winning technical books and more than 50 papers and articles; and she speaks regularly at conferences and professional organization meetings around the world.
STC Transformation Project
www.ebstc.org, 20 June 2015 [cached]
SIGs:Andrea Ames , first vice president/SIG liaison
Society News
www.ebstc.org, 20 June 2015 [cached]
Andrea Ames
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by Andrea Ames
Andrea Ames, who collaborates ...
techwhirl.com, 16 Feb 2015 [cached]
Andrea Ames, who collaborates with many other functional managers in her role as a Content Experience Strategist at IBM, advises that you know what keeps other managers up at night and what their customers (internal or external) need. If you position your conversation in terms of how you can help them or do something for them, it's much more likely they will reciprocate when you need help from them later. "One of the best ways you can prepare for this conversation," Ames says, "is to educate yourself ahead of time on the function that manager oversees so that you can quickly gain respect."
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But, Andrea Ames cautions us to take special care when dealing with managers in functional areas, such as support, that make money based on customers' inability to use the products on their own.
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