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2015-10-20T00:00:00.000Z

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Wrong Andrea Ames?

Ms. Andrea Ames L. M.S.

Past-President

Society for Technical Communication

HQ Phone: (703) 522-4114

Society for Technical Communication

9401 Lee Highway Suite 300

Fairfax, Virginia 22031

United States

Company Description

The Society for Technical Communication is a professional organization for technical writers, editors, illustrators, managers, and educators. It is the largest professional organization in this field, with more than 14,000 members in 138 chapters worldwid ... more

Find other employees at this company (346)

Background Information

Employment History

Distinguished Engineer
Association for Computing Machinery Inc

Manager, Information Development
IBM Corporation

High-Ranking Information-Development Manager
IBM Corporation

Principal Technical Writer
Vertical Networks , Inc.

Contributing Author
Web Techniques

UPA Co-Chair and Group Manager
Usability.Pro

Affiliations

Also Member
Usability Sciences Corporation

Assistant To the President
Society for Technical Communication

Associate Fellow
IAI

Treasurer
STC Silicon Valley Chapter

Senior Member
Recognitions

Staff Member
Senior Technical

Competition Liaison
Willamette Valley Chapter

Junior Fellow
San Diego Supercomputer Center

Senior Member
EasyStreet Online Services Inc

Board Member
STC Boston

STC Associate Fellow
Silicon Valley Chapter Inc

Member
Silicon Valley

Education


Silicon Valleys Technical Writing and Communication program
University of California , Santa Cruz

B.A.
English
Temple University in Philadelphia , PA

Bachelor of Arts degree
English
Temple University

M.A.

Stanford University

Master of Science degree
Science and Technical Communication
Drexel University

Ph.D.

Stanford University

Web References (194 Total References)


bio | The Lavacon Conference on Content Strategy and TechComm Management

lavacon.org, $reference.date [cached]

Andrea Ames

...
Andrea L. Ames, M.S., is a Senior Technical Staff Member and Content Experience Strategist, Architect, and Designer on IBM's corporate information strategy team where she is responsible for driving broad initiatives to improve the total information experience (TIE). Prior to IBM, Andrea was an information strategy, architecture, and usability consultant, helping large and small businesses to engineer their product development processes to design and create information in ways that enhance product usability, increase and accelerate user productivity, increase product adoption and customer loyalty, and support business and marketing goals.
Andrea has 30 years of experience in technical communication. She is a Fellow and past President (2004-2005) of STC, a Distinguished Engineer of the ACM (the first technical communicator to achieve this distinction), a Senior Member of the IEEE, and a member of SWE, ASIS&T, IAI, UPA, and ATTW. Andrea designed, coordinates, and teaches in the UCSC Extension in Silicon Valley certificate program in Technical Writing and Communication for the University of California, Santa Cruz; she has published two award-winning technical books and more than 50 papers and articles; and she speaks regularly at conferences and professional organization meetings around the world.


Andrea ...

lavacon.org, $reference.date [cached]

Andrea Ames

...
Andrea Ames
...
Andrea Ames
...
Andrea Ames IBM
...
Andrea L. Ames, M.S., is a Senior Technical Staff Member and Content Experience Strategist, Architect, and Designer on IBM's corporate information strategy team where she is responsible for driving broad initiatives to improve the total information experience (TIE). Prior to IBM, Andrea was an information strategy, architecture, and usability consultant, helping large and small businesses to engineer their product development processes to design and create information in ways that enhance product usability, increase and accelerate user productivity, increase product adoption and customer loyalty, and support business and marketing goals.
Andrea has 30 years of experience in technical communication. She is a Fellow and past President (2004-2005) of STC, a Distinguished Engineer of the ACM (the first technical communicator to achieve this distinction), a Senior Member of the IEEE, and a member of SWE, ASIS&T, IAI, UPA, and ATTW. Andrea designed, coordinates, and teaches in the UCSC Extension in Silicon Valley certificate program in Technical Writing and Communication for the University of California, Santa Cruz; she has published two award-winning technical books and more than 50 papers and articles; and she speaks regularly at conferences and professional organization meetings around the world.


STC and User Experience

www.fredsampson.com, $reference.date [cached]

Andrea Ames, STC President, is a technical communicator with more than 20 years experience, who began her career in technical communication in college. Besides leading STCs ongoing transformation, Andrea teaches at the University of California, Santa Cruz, Extension program, where her classes focus on user-centered information design. She currently leads innovative information development initiatives in IBMs Information Management User Technology group. Andrea recently earned recognition as a Senior Technical Staff Member at IBM, a position rarely achieved by an information developer.


User Experience: Why Do So Many Organizations Believe They Own It?

www.fredsampson.com, $reference.date [cached]

STC (Society for Technical Communication), represented by Andrea Ames


I give that Web site an 11

www.fredsampson.com, $reference.date [cached]

Andrea Ames, information architect, teacher, and past president of the Society for Technical Communication (STC), says, “Design the interface as if the product will have no documentation.” Implementing effective user assistance means making the help available when and where the user needs it.

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