According to Allen Gorin
, AT&T research group_leader for the How May I Help You? project , the system goes well beyond the word spotting technology that has_been used in many natural-language applications in the past. ( Published article includes sidebar on The AT&T technology behind ‘What can I say?' ).
said that the software is largely platform-independent.
said that AT&T
found it necessary to support flexible responses.We have to deal with customer's jargon , not try to force them to use ours , he
has no current plans to license its technology outside the company , Gorin
said.The technology will initially be used internally.If customers get better service from AT&T because of our technology , he
said , AT&T will have a competitive advantage..