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Wrong Alastair Brass?

Alastair Brass

Partnership Managing Director

Capita Customer Management Limited

HQ Phone: +44 20 7654 2152

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Capita Customer Management Limited

17 Rochester Row

London, Greater London SW1P 1QT

United Kingdom

Company Description

Capita's customer management business has hosted the council meeting of one of its longest standing clients - the RSPCA, at its Dearne Valley site in Rotherham. The two-day programme saw members and volunteers come together to discuss a number of subjects ... more

Find other employees at this company (290)

Background Information

Employment History

Chief Executive Officer


Director of Transformation UK&I and Service and Quality Director

Thomas Cook AG

Head of Commercial Development

Dixons Group plc

Contact Centre Director

DSG International

Project Director



EPSRC Manufacturing Futures Network


Manufacturing Sciences and Engineering

Strathclyde University

Web References (6 Total References)

Thomas Cook’s service director ... [cached]

Thomas Cook’s service director Alastair Brass said: “We know how important holidays are to people and how upsetting it can be when you become ill overseas.

Alastair Brass, service, ... [cached]

Alastair Brass, service, quality and transformation director at Thomas Cook, has written to Abta chief executive Mark Tanzer this week to explain what action the company is taking after agents complained they were spending hours trying to get through to the company on the phone and via its Live Chat facility.

In the letter, Brass blamed long call waiting times on "teething problems" after the closure of its Bradford call centre earlier this year and the relocation of its agent call centre to its Falkirk and Peterborough offices.
He said: "We recognise and accept that the current level of service being offered is unacceptable."
Brass urged agents to check its Frequently Asked Questions section, which is being updated daily with hundreds of new questions, use its online Live Chat facility as an alternative to ringing the call centre and "only call if necessary".
He also suggested agents call before 9am or after 6pm when the call centre is quieter.
He added: "While we understand agent frustration, we have noted that a number of agents have been blocking phone lines by calling us on multiple phone lines - this simply increases wait times for all users."

"Our store colleagues are critical to ... [cached]

"Our store colleagues are critical to delivering on our brand promise," said Alastair Brass, operations director, Dixons Retail plc.

JRBH Strategy & Management [cached]

Alastair Brass Project Director:

JRBH Strategy & Management [cached]

Alastair Brass

Alastair Brass Project Director:
Project Director, Alastair Brass
Alastair joins us from Proctor & Gamble where he was responsible for the Western European making operations of a major P&G product line. Experience prior to P&G includes consultancy with AMEC Design & Management.
As well as strategy development Alastair also brings to the team a considerable track record of successful implementation of major strategic plans, including:
, Process and supply chain redesign , Major capital investment , Restructuring
Alastair graduated with an MEng in Manufacturing Sciences and Engineering with Management from Strathclyde University in 2000.
Outside of work Alastair is an avid sports car enthusiast and an accomplished tennis player. He is also a member of the EPSRC Manufacturing Futures Network.

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