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2015-10-17T00:00:00.000Z

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Wrong Alastair Brass?

Alastair Brass

Managing Director

Capita Customer Management Limited

HQ Phone: +44 207 654 2152

Email: a***@***.uk

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Capita Customer Management Limited

17 Rochester Row

Westminster, London SW1P 1QT

United Kingdom

Company Description

Capita's customer management business has hosted the council meeting of one of its longest standing clients - the RSPCA, at its Dearne Valley site in Rotherham. The two-day programme saw members and volunteers come together to discuss a number of subjects ... more

Find other employees at this company (243)

Background Information

Employment History

Project Director

JRBH

Director of Transformation UK&I and Service and Quality Director

Thomas Cook AG

Head of Commercial Development

Dixons Group plc

Chief Executive Officer

ABTA Ltd

Affiliations

Member
EPSRC Manufacturing Futures Network

Education

Manufacturing Sciences and Engineering

Strathclyde University

Web References (18 Total References)


Thomas Cook’s service director ...

www.eadt.co.uk:80 [cached]

Thomas Cook’s service director Alastair Brass said: “We know how important holidays are to people and how upsetting it can be when you become ill overseas.


In a letter to Mark Tanzer, ...

www.candm.co.uk [cached]

In a letter to Mark Tanzer, Abta's chief executive officer, Thomas Cook's service, quality and transformation director Alastair Brass explained the difficulties that the company had experienced as a result of its recent decision to close its customer services offices in Bradford and relocate the operations to its offices in Falkirk and Peterborough.

...
Brass said that the company had witnessed "teething problems" since making the office switch and had introduced "extensive" training programmes in order to bring its staff members up to speed with the details of their travel jobs.


Alastair Brass, service, ...

www.travelweekly.co.uk [cached]

Alastair Brass, service, quality and transformation director at Thomas Cook, has written to Abta chief executive Mark Tanzer this week to explain what action the company is taking after agents complained they were spending hours trying to get through to the company on the phone and via its Live Chat facility.

...
In the letter, Brass blamed long call waiting times on "teething problems" after the closure of its Bradford call centre earlier this year and the relocation of its agent call centre to its Falkirk and Peterborough offices.
He said: "We recognise and accept that the current level of service being offered is unacceptable."
...
Brass urged agents to check its Frequently Asked Questions section, which is being updated daily with hundreds of new questions, use its online Live Chat facility as an alternative to ringing the call centre and "only call if necessary".
He also suggested agents call before 9am or after 6pm when the call centre is quieter.
He added: "While we understand agent frustration, we have noted that a number of agents have been blocking phone lines by calling us on multiple phone lines - this simply increases wait times for all users."


"Our store colleagues are critical to ...

www.prweb.com [cached]

"Our store colleagues are critical to delivering on our brand promise," said Alastair Brass, operations director, Dixons Retail plc.


"Our store colleagues are critical to ...

www.axsiumgroup.com [cached]

"Our store colleagues are critical to delivering on our brand promise," said Alastair Brass, operations director, Dixons Retail plc.

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