Need more? Try out  Advanced Search (20+ criteria)»

logo

Last Update

This profile was last updated on 7/3/2016 and contains contributions from the  Zoominfo Community.

is this you? Claim your profile.

Wrong Alastair Brass?

Alastair Brass

Partnership Managing Director

Capita plc

HQ Phone:  +44 20 7799 1525

GET ZOOMINFO GROW

+ Get 10 Free Contacts a Month

Please agree to the terms and conditions.

I agree to the  Terms of Service and  Privacy Policy. I understand that I will receive a subscription to ZoomInfo Grow at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

THANK YOU FOR DOWNLOADING!

computers
  • 1.Download
    ZoomInfo Grow
    v sign
  • 2.Run Installation
    Wizard
  • 3.Check your inbox to
    Sign in to ZoomInfo Grow

I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Capita plc

71 Victoria Street

London, Greater London,SW1H 0XA

United Kingdom

Company Description

Capita is a leading UK provider of technology-enabled customer and business process services and integrated professional support services. With 75,000 people at over 500 sites, including 94 business centres across the UK, Europe, India and South Africa, Capita...more

Background Information

Employment History

Chief Executive Officer

American Brain Tumor Association


Director of Transformation UK&I and Service and Quality Director

Thomas Cook AG


Head of Commercial Development

Dixons Group plc


Contact Centre Director

DSG International


Project Director

JRBH


Affiliations

EPSRC Manufacturing Futures Network

Member


Education

Manufacturing Sciences and Engineering

Strathclyde University


Web References(6 Total References)


www.eadt.co.uk:80

Thomas Cook’s service director Alastair Brass said: “We know how important holidays are to people and how upsetting it can be when you become ill overseas.


www.travelweekly.co.uk

Alastair Brass, service, quality and transformation director at Thomas Cook, has written to Abta chief executive Mark Tanzer this week to explain what action the company is taking after agents complained they were spending hours trying to get through to the company on the phone and via its Live Chat facility.
In the letter, Brass blamed long call waiting times on "teething problems" after the closure of its Bradford call centre earlier this year and the relocation of its agent call centre to its Falkirk and Peterborough offices. He said: "We recognise and accept that the current level of service being offered is unacceptable." Brass urged agents to check its Frequently Asked Questions section, which is being updated daily with hundreds of new questions, use its online Live Chat facility as an alternative to ringing the call centre and "only call if necessary". He also suggested agents call before 9am or after 6pm when the call centre is quieter. He added: "While we understand agent frustration, we have noted that a number of agents have been blocking phone lines by calling us on multiple phone lines - this simply increases wait times for all users."


www.axsiumgroup.com

"Our store colleagues are critical to delivering on our brand promise," said Alastair Brass, operations director, Dixons Retail plc.


www.jrbh.co.uk [cached]

Alastair Brass
Project Director:


www.jrbh.co.uk [cached]

Alastair Brass
Alastair Brass Project Director: Project Director, Alastair Brass Alastair joins us from Proctor & Gamble where he was responsible for the Western European making operations of a major P&G product line. Experience prior to P&G includes consultancy with AMEC Design & Management. As well as strategy development Alastair also brings to the team a considerable track record of successful implementation of major strategic plans, including: , Process and supply chain redesign , Major capital investment , Restructuring Alastair graduated with an MEng in Manufacturing Sciences and Engineering with Management from Strathclyde University in 2000. Outside of work Alastair is an avid sports car enthusiast and an accomplished tennis player. He is also a member of the EPSRC Manufacturing Futures Network.


Similar Profiles

city

Browse ZoomInfo's Business
Contact Directory by City

city

Browse ZoomInfo's
Business People Directory

city

Browse ZoomInfo's
Advanced Company Directory