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Wrong Alan Lieberman?

Alan Lieberman

Director of Business Development, Sales

Elsevier B.V

Direct Phone: (646) ***-****       

Email: a***@***.com

Elsevier B.V

1600 John F. Kennedy Blvd. Ste 1800

Philadelphia, Pennsylvania 19103

United States

Company Description

Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, deliver better care, and sometimes make groundbreaking discoveries that ... more

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Valuable Insights
Knovel Corporation

Who Says, LLC

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Home | Interviews | An Interview With Knovel's Own Alan Lieberman

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June 8th, 2011
An Interview With Knovel's Own Alan Lieberman
As Knovel's Director of Valuable Insights, Alan Lieberman oversees all data and information within Knovel. One of Alan's responsibilities is overseeing Knovel's Net Promoter Score. e recently spoke with Alan about Net Promoter.
K-Exchange: First off, in the simplest terms, what is Net Promoter? Alan Lieberman: There are many different types of satisfaction surveys.
AL: After reading "Good to Great", by Jim Collins, I thought about a measure Knovel could monitor to ensure that product enhancements and services are consistent with our users' expectations.
AL: I am delighted with the Net Promoter Score survey at Knovel. Some suggestions from Knovel users have already been implemented in the product. We also have shared Net Promoter Score survey responses with some customers, using the information to discuss training and content opportunities.
KX: What will tracking NPS scores allow Knovel to do in the future? What is the ultimate goal of the NPS score? AL: The Knovel Net Promoter Score survey allows users to communicate directly with Knovel at the time that they are using Knovel to answer their questions.

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