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Wrong Alan Lieberman?

Alan Lieberman

Director of Business Development, Sales

Elsevier B.V

Direct Phone: (646) ***-****direct phone

Email: a***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Elsevier B.V

Background Information

Employment History

Director of Valuable Insights

Knovel Corporation


Partner

Who Says, LLC


Web References(1 Total References)


knovelblogs.com

Home | Interviews | An Interview With Knovel's Own Alan Lieberman
Welcome to K Exchange.Subscribe to our news feed to keep up to date with all our latest posts. June 8th, 2011 An Interview With Knovel's Own Alan Lieberman As Knovel's Director of Valuable Insights, Alan Lieberman oversees all data and information within Knovel. One of Alan's responsibilities is overseeing Knovel's Net Promoter Score. e recently spoke with Alan about Net Promoter. K-Exchange: First off, in the simplest terms, what is Net Promoter? Alan Lieberman: There are many different types of satisfaction surveys. AL: After reading "Good to Great", by Jim Collins, I thought about a measure Knovel could monitor to ensure that product enhancements and services are consistent with our users' expectations. AL: I am delighted with the Net Promoter Score survey at Knovel. Some suggestions from Knovel users have already been implemented in the product. We also have shared Net Promoter Score survey responses with some customers, using the information to discuss training and content opportunities. KX: What will tracking NPS scores allow Knovel to do in the future? What is the ultimate goal of the NPS score? AL: The Knovel Net Promoter Score survey allows users to communicate directly with Knovel at the time that they are using Knovel to answer their questions.


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