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This profile was last updated on 5/23/14  and contains information from public web pages and contributions from the ZoomInfo community.

Director of Business Development,...

Elsevier B.V
360 Park Avenue South
New York, New York 10010
United States

Company Description: Elsevier is a world-leading publisher of scientific, technical and medical information products and services. Working in partnership with the global science and...   more
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Home | Interviews | An Interview ...
knovelblogs.com, 8 June 2011 [cached]
Home | Interviews | An Interview With Knovel's Own Alan Lieberman
Welcome to K Exchange.Subscribe to our news feed to keep up to date with all our latest posts.
June 8th, 2011
An Interview With Knovel's Own Alan Lieberman
...
As Knovel's Director of Valuable Insights, Alan Lieberman oversees all data and information within Knovel. One of Alan's responsibilities is overseeing Knovel's Net Promoter Score. e recently spoke with Alan about Net Promoter.
K-Exchange: First off, in the simplest terms, what is Net Promoter? Alan Lieberman: There are many different types of satisfaction surveys.
...
AL: After reading "Good to Great", by Jim Collins, I thought about a measure Knovel could monitor to ensure that product enhancements and services are consistent with our users' expectations.
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AL: I am delighted with the Net Promoter Score survey at Knovel. Some suggestions from Knovel users have already been implemented in the product. We also have shared Net Promoter Score survey responses with some customers, using the information to discuss training and content opportunities.
KX: What will tracking NPS scores allow Knovel to do in the future? What is the ultimate goal of the NPS score? AL: The Knovel Net Promoter Score survey allows users to communicate directly with Knovel at the time that they are using Knovel to answer their questions.
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