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Mr. Adrian Heald

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Email: a***@***.com

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ITSM Reporting Services Pty Ltd

Suite 535 1 Queens Road

Melbourne, Victoria 3004


Company Description

ITSM Reporting Services grew out of Captell Developments, was established in 2004 to focus on the development and commercialisation of our flagship product - Captell. Our slight change of direction in 2011 to ITSM Reporting Services reflects maturity of t ... more

Background Information

Employment History

Consultant Reporting Specialist

Australia Post


Capacity Reporting Services Pty. Ltd.

Web References (157 Total References)

Active Query Builder - Testimonials [cached]

Adrian Heald, Director of Captell Developments

Aligning IT with Business [cached]

Adrian Heald Director Captell Developments Pty. Ltd.

Captell - Home [cached]

For more information on how Captell can help improve your service delivery please don't hesitate to contact Adrian Heald on +61 (0)411 238 755 or

Captell - Home [cached]

For more information on how Captell can help improve your service delivery please don't hesitate to contact Adrian Heald on +61 (0)411 238 755 or

Captell - About Us [cached]

Adrian Heald Adrian Heald is the founder and a Director of Captell Developments.
View Adrian Heald's profile on LinkedIn
Adrian is a recognised expert in capacity management, regularly presenting at industry conferences in Australia and overseas.
He has a wealth of public and private sector experience implementing capacity management systems including reporting systems, cost attribution and invoice verification systems, and tuning and capacity planning.
Adrian has worked in the IT industry since 1986 in roles including operator/shift leader, applications programmer, systems programmer and capacity manager.
In 1995 he began working as a freelance contract consultant providing capacity management services to many private and government organisations.
A year later he formed Capacity Reporting Services Pty Ltd to further develop capacity planning methodologies and software. In 2004 he set up Captell Developments. A former vice-president of CMGA, Adrian has written and presented more than a dozen papers at the organisation's annual conferences. He has also had papers published by CMG US.
Testimony to his reputation, Adrian has secured more than $300,000 in State and Federal government grants to further the development of Captell.
He is based in Canberra but travels extensively throughout Australia and overseas on request to demonstrate his innovative product.

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