In 2004, Adrian Heald and Steven Dunn founded Captell Developments, to commercialise Captell Enterprise our flagship product for IT service management reporting.
Adrian is the founder and a Director of ITSM Reporting Services.
Adrian is a recognised expert in service management reporting, regularly presenting at industry conferences in Australia and overseas.
has a wealth of public and private sector experience implementing reporting systems including cost attribution and invoice verification systems, tuning and capacity planning.
Adrian has worked in the IT industry since 1986 in roles including operator/shift leader, applications programmer, systems programmer and capacity manager.
In 1995 he began working as a freelance contract consultant providing capacity management services to many private and government organisations.
A year later he formed Capacity Reporting Services Pty Ltd to further develop capacity planning methodologies and software.
In 2004 he
set up Captell Developments
, which, in 2011 transformed into ITSM Reporting Services
to better focus on delivering a complete IT
service management reporting solution.
A former vice-president of CMGA, Adrian has written and presented more than a dozen papers at the organisation's annual conferences.
has also had papers published by CMG US.
is based in Melbourne, Australia but travels extensively throughout Australia and overseas on request to demonstrate his