MedCom Professional Services , Inc.

Location:

1288 New Rodgers RoadLevittownPennsylvania19056United States View Map

SIC Codes:

7389

Phone:

(215) 752-8099

Fax:

(215) 752-9687
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Description:

MedCom is fully committed to our staff of 30 employees. In an industry that traditionally compensates its staff with low wages, offers no benefits, and experiences 50% employee turnover, MedCom stands out in employee compensation and loyalty. We offer our CSRs a living wage, offer comprehensive health benefits and profit sharing, and provide significant bonus incentives to staff and managers alike. Motivated employees who have a personal stake and who care about their job will always outperform the competition. MedCom is a recognized leader in our industry. We are Call Center Certified (Gold Level) and we are active members of the Startel National Users Group. This certification helps ensure that we will be operational and available to take calls at least 99.99% of the time. In addition, MedCom is the recipient of the coveted ATSI Award of Excellence (Gold Level) for customer service excellence by our industry trade group, the Association of Tele-messaging Services International. We have received this award for five years running. All of our supervisors and senior CSRs are Certified by the Startel National Users Group. In keeping with our high operating standards, we maintain emergency backup systems including four 3.1 KVA battery backups (with continuous power conditioning), a 35 KVA emergency back-up generator, mirrored disk drives in each network server, and a fully redundant standby Startel switch. We are proud of our client relationships, our products, our people, and with the job that we do. With our commitment to use the best call center technology available, and supported with innovative applications and quality assurance, MedCom can help your organization succeed just like we are already doing for hundreds of our clients. At MedCom, we put quality on the line, every day.

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