I forgot my login information.

It happens to the best of us. On the login page, click the Forgot your password? link under the login box to reset your password and we will send a message to the email address you used to register which will allow you to re-set your password.

If you have forgotten your password and no longer have access to the email address you used to register, we cannot send the password re-set message to a different email address. This is done to maintain your security and prevent a third party from obtaining access to your account.

How do I change my password?

To change your ZoomInfo password, sign in to your account and click My Account at the top right. Click Change next to your password in the Account Information section.

Which browsers do you support?

ZoomInfo supports the following browsers:
  • Internet Explorer 6.0
  • Internet Explorer 7.0
  • Mozilla Firefox 2.0
  • Mozilla Firefox 3.0

How do I cancel my trial?

If you subscribed to PowerSell for a three-day trial and prefer not to continue your subscription, remember to cancel before the free trial expires to avoid being billed the monthly subscription fee.

To cancel, sign in to your PowerSell account and click My Account at the top right of the page. Click the Billing Information link in the left-hand column and look at the bottom of the page for the Cancel Subscription link and click it to cancel the subscription, effective immediately.

If you send an email to ZoomInfo or leave a voicemail for a ZoomInfo employee with a request for cancellation, we cannot guarantee that your subscription will be cancelled before the end of your trial, and your credit card may be billed. To ensure that your subscription is cancelled before the expiration of the three-day trial, please follow the above instructions.

I want to do a company search, but my results came back with people (or vise versa). How do I choose what type of search to do?

When your search results come up, there will be a tab at the top that says People and next to it a tab that says Companies.  You can click back and forth between the two tabs to see your desired set of results.