ZoomInfo Privacy FAQs
- What information is in the ZoomInfo Database?
- How do we collect information?
- How do we manage your privacy?
- What kinds of information does ZoomInfo collect and sell?
- Am I in the ZoomInfo Database?
- How do I remove information from the ZoomInfo Database?
- What about intellectual property rights?
- How does ZoomInfo handle the rights of individuals in Europe?
- What is ZoomInfo's experience with consumer concerns with our privacy-related practices?
- Does ZoomInfo harvest emails and perform dictionary attacks prohibited by the CAN-SPAM Act?
- Does ZoomInfo sell email addresses of individuals who have opted out of inclusion in the database?
- Does information contributed using ZoomInfo Community Edition violate U.S. privacy law?
What information is in the ZoomInfo Database?
ZoomInfo is a business information provider featuring profiles of more than 50 million business people and five million companies. ZoomInfo collects and organizes data about businesses and employees and makes this data available for business use. We offer free searchable directories to help our users find information about businesses and employees. Individuals can use ZoomInfo to manage and monitor online information about themselves. We also provide solutions for businesspeople, including our flagship SaaS application, a suite of Enterprise Solutions, CRM integration services and Data-on-Demand services.
How do we collect information?
ZoomInfo creates profiles of employees and businesses by using data obtained from a variety of sources. Information is contributed by users, compiled from publicly available data on the Web and licensed from third party providers. We do not collect individual information that is behind firewalls or passcode protections except with the express permission of the owner of the site or service.
How do we manage your privacy?
ZoomInfo realizes that you care about the use of information about you, and we take your privacy extremely seriously. We recognize that it is difficult for people to protect the privacy and confidentiality of personal data that has become publicly available on the Internet. ZoomInfo therefore takes prompt action to respect the requests of individuals to not use information about them that we have collected. ZoomInfo's collection, processing, protection, use and sharing of data comply with all applicable U.S. privacy laws. ZoomInfo has adopted policies and procedures aimed at ensuring strict adherence to federal and state laws governing email marketing, including the United States CAN-SPAM Act of 2003 and regulations promulgated under that law. For example:
- ZoomInfo sends a message to every email address added to our database to offer address owners the opportunity to opt out of inclusion in the ZoomInfo Database.
- If anyone wishes to update, delete or change all or any part of their ZoomInfo profile, ZoomInfo will accommodate such request, whether made by phone, email or postal mail.
- All of ZoomInfo's customer agreements, as well as its online terms of service, expressly require that any use of ZoomInfo data be in full compliance with all applicable laws.
- Although ZoomInfo technology does search the Web for information to supplement its database, it does not engage in unlawful "harvesting" per the terms of the CAN-SPAM Act.
What kinds of information does ZoomInfo collect and sell?
ZoomInfo's solutions are for businesspeople and business use. Non-business information is not intentionally collected, processed or shared. ZoomInfo allows users to update, delete or change all or any part of their ZoomInfo profile at any time. ZoomInfo collects information about businesses and employees such as:
Much more sensitive information is sold by dozens of data companies (not ZoomInfo) such as mortgage companies, credit card companies, and the like.
Am I in the ZoomInfo Database?
To find out if you are in the ZoomInfo Database, search for your first and last name.
How do I remove information from the ZoomInfo Database?
We provide individuals who want their information removed from the ZoomInfo Database a simple way to do so. To remove your information from the ZoomInfo Database please follow the instructions here.
What about intellectual property rights?
If we are informed that our use of any content in our database infringes on someone's intellectual property rights, and we determine that the claim is legitimate, we will promptly delete it.
How does ZoomInfo handle the rights of individuals in Europe?
ZoomInfo adheres to the seven privacy principles agreed upon between the United States and the European Union as prerequisites for allowing flows of personal data from Europe to the U.S.: Notice; Choice; Onward Transfer (Transfers to Third Parties); Access; Security; Data integrity; and Enforcement.
What is ZoomInfo's experience with consumer concerns with our privacy-related practices?
From time to time, very rarely, ZoomInfo receives a request from an individual to remove his or her data from our database, which we promptly do. ZoomInfo has never been subject to a lawsuit or an administrative action alleging that we have violated the CAN-SPAM Act or regulations.
Does ZoomInfo harvest emails and perform dictionary attacks prohibited by the CAN-SPAM Act?
Although ZoomInfo searches the Web for information to supplement its directory, it does not engage in unlawful harvesting or dictionary attacks under the terms of the CAN-SPAM Act. At times, ZoomInfo will derive email addresses for individuals in its database using information from verified sources (e.g., using the email pattern identified by other employees at the same company).
Does ZoomInfo sell email addresses of individuals who have opted out of inclusion in the database?
ZoomInfo performs a rigorous permission pass process on all email addresses it sells to ensure compliance with the CAN-SPAM Act.
Does information contributed using ZoomInfo Community Edition violate U.S. privacy law?
No. Membership in Community Edition requires that community contributors who install the ZoomInfo Contact Contributor plug-in expressly agree to exchange information about their contacts in return for free access to our subscription-based services.
Following are links to some of the key documents that you may find useful in understanding the standards by which ZoomInfo operates:
- The text of the CAN-SPAM Act of 2003.
- The regulations issued by the Federal Trade Commission under the CAN-SPAM Act.
- The FTC's consumer guide regarding spam laws and enforcement activities.
- The "safe harbor" privacy principles are outlined here.
- The Electronic Privacy Information Center's publications and services can be found here.
- Those of Privacy.org are here.