With over 24 years experience, Mark has worked in almost every segment of the telecommunications industry; the last 16 years dedicated to the Nortel voice product portfolio. With years in the field as a technician, as well as experience building and managing several of the world's largest Nortel private voice networks, Mark has a unique view of the telecommunications industry from various perspectives, including extensive knowledge of both TDM and VoIP environments. He was also the inaugural recipient of the “INNUA Partnership Award” at Global Connect in 2008.
In his current position as Product Line Manager for Emergency Services, Mark ensures the roadmap and strategy of Nortel’s E9-1-1 solutions meet the requirements of the field with new product development and direction in both the Enterprise and Public Safety sectors. He is also a popular speaker at many international industry and user group events, and has been recognized for his monthly Podcasts and YouTube video educational series.
In addition to this role, Mark represents Nortel as an active member in several Public Safety and E911 organizations such as NENA, APCO, and the NIST SAFECOM technical workgroups developing standards for the NextGen E911 solution. Mark is a founding member of the NENA Private Sector Government Affairs Advisory Group, and acts as the current Chairperson for the NENA Multi-Line Telephone System (MLTS) Technical Subcommittee. Mark has had direct input to the current NENA model legislation that will affect E911 regulations in the enterprise across the United States.
In 2008, Mark joined EENA, the European Emergency Number Association, and is a founding member of the EU 112 Foundation promoting emergency services across European member States.
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