Working on complex social systems to achive a better performance by applying innovative approaches and tools in change management projects.
Management Consultant and expert with a significant experience in projects on Customer & Citizen Relationship Management (CRM), Knowledge Management (KM), Business Process Re-engineering (BPR) and Workflow Management.
CEO of the marketing and communication agency Business Communication.
Manager of the BU Hospital & Health Care in Butera e Partners/Tesigroup Consulting after his experience in the health care sector and on hospital management as general director of the local health authority ASL Magna Grecia di Crotone.
Project manager for large international projects on innovation and technology development (Klee&Co & Milk). Running the related business communities interested in the knowledge management issues (Klee&Co Forum; Milk Forum).
Community Manager of the Customer Management Forum, the italian business community on Customer Relationship Management (CRM), and Marketing Manager at KnowledgeBoard, the largest international community on Knowledge Management.
Journalist on management themes and chief editor of VoiceComNews, the italian magazine focused on Customer Relationship Management (CRM), front-office, call & contact center, customer service, mobile working, etc.
Author of over 100 articles and several books (i.e., Workflow Management Systems for Process Orgnisations - Springer; Call & Contact Center: Strategie di Customer Relationship Management nelle imprese private e pubbliche - IlSole24Ore; Il Call Center nelle Amministrazioni Pubbliche: Migliorare la gestione dei contatti con i cittadini - Rubettino).
Keynote and invited speaker on several professional and business topics in international conferences (KM Europe, Online Information, ECLO, Club of Amsterdam, etc.).
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