[[PROFESSIONAL PROFILE]]
Certified IT Professional with diverse technical expertise derived from rapid learning and effective application of cutting-edge technology. Outstanding problem solving, analytical, and decision making skills with proven ability to conceptualize and implement solutions to challenging situations. Articulate and effective communication skills with ability to train end user. Productive in both team based and self-managed projects. Adept at recognizing / launching steps needed to attain objectives. Hold Master of Science in Information and Communication Sciences.
[[Core Competencies Include:]]
Client Relationship Management · Quality & Productivity Improvement · Compliance · Troubleshooting · Technology Needs Assessment & Solutions · Project Management
Technical Support & Training · Cross Cultural Communications · Program Management
[[SUMMARY OF SELECT ACHIEVEMENTS]]
* Assisted in an XP migration of over 3000 employees in multiple locations.
* Consistent follow through with all internal customers resulting in strengthened IT reputation and fewer complaints.
* Provide technical solutions / support to end users, facilitating customer enhancements allowing customer ability to improve productivity and efficiency while reducing errors.
* Integrate latest resources and equipment, incorporating new technologies quickly and proficiently.
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