Mr Jonathan Rickard

• Assistant Vice President, Learning Metrics

  HSBC

• Manager, Human Resources Business Projects

  HSBC

• Project Analyst

  HSBC

• Change Management Coordinator

  COGECO Inc

• Business Analyst

  COGECO Inc

No membership or affiliation information is available.

• CCNA

  Cisco Systems Inc

• Network+

  CompTIA

• Diploma, Management Studies

  McMaster University

• Certificate, Project Management

  George Washington University

• Certificate, Cisco Academy

  Centennial College

• Diploma, Computer Science

  Algonquin College

• Successful implementation of a national eLearning program at HSBC Financial Canada resulted in a 300% increase in eLearning training hours, and driving an increase in eLearning penetration from 33% to 76% of training delivered.
• Designed and implemented in-house developed web based reporting portal for the HSBC Financial Canada Human Resources department with 3 tier reporting drill down functionality and resulting reduced administrative workload.
• Rapid implementation of a national blended learning training program for HSBC Financial Canada’s Consumer Lending department both ahead of schedule and within budget.
• Designed, developed, and implemented a mission critical web based order tracking system for Cogeco Cable’s Quality Assurance group 3 weeks ahead of schedule and at an 80% savings verses off the self products.
• Introduced a statistical forecasting model to Cogeco Cable’s customer service center, contributing significantly to achieving 96% forecast accuracy (from previous 75%) for the $36 million 2007 operating budget.