Marie TenBroeck

• Senior Quality Assurance Portfolio Manager

  Merlin International Inc.

• Global Systems Quality Manager

  Motorola Inc

• Quality Director and Solutions Consultant

  AT&T formerly SBC/Ameritech

• Board Certified Medical Laboratory Technologist

  American Society for Clinical Pathology

• RAB accredited ISO-9001 Lead Auditor

  Excel Partnership Inc./SAI Global Training

• MLT-ASCP

  American Society for Clinical Pathologists

• Managed Change

  Lamarsh and Associates

• A.A.S & A.S, Medical Laboratory Technology

  Moraine Valley CC

• none, Medical Technology

  Millikin University

Senior -Level Quality/Organizational Change Management ProfessionalRAB Accredited Lead ISO 9001:2000 AuditorSUMMARY• Accomplished senior-level QA Professional with 18+ years of progressive experience and proven record of significant, successful contribution in driving business-process improvements for a wide-range of Fortune 100 and 500 clients in Federal & commercial government, telecommunications, education, financial/mortgage, pharmaceutical, healthcare, insurance, publishing, retail, education, non-for-profit and manufacturing industries.• Dynamic big-picture visionary and results driven leader adept at analyzing business workflow models, streamlining processes, and delivering enhanced productivity & increased profitability through strong leadership, riding the leading edge of new tools & methodologies, and implementing strategic initiatives that effectively facilitate sweeping change, enhance corporate image, develop strategic alliances, and produce exemplary bottom-line results.• Award-winning change manager who skillfully builds large multi-site, cross-functional teams, delivering solid long-range planning initiatives and managing large groups of employees, consultants, and contractors that deliver exceptional collaborative work products on or ahead of time and within budget. Proven results obtaining and maintaining management sponsorship and building stakeholder trust and acceptance though detailed planning, communication and training.• High-performing troubleshooter, problem-solver, and innovator consistently enlisted to identify root-cause problems and resolve specific business issues with workable solutions by deploying creativity and analytical skills, exploring areas beyond traditional system, and integrating solutions into existing structures.Areas of Expertise-Quality Assurance Management-Program/Project Management (PMBOK)-S/W & H/W Dev. and Test Management-Product Development SDLC’s-Continuous Improvement-Organizational Change Management-Organizational Training/Instructor-Malcolm Baldridge National Quality Award-ISO-9001:2000-SEI CMM and CMMi-Six Sigma and Digital Six Sigma-Green Belt-Trained - Minitab-Process Development and Institutionalization-Organizational Knowledge Management-Business Analysis/Evaluation-Business Process Mapping-Scorecard Dev., Tracking and Reporting-Organizational Process and Product Metrics-SPC (Statistical Process Control)-TQM (Total Quality Management)-Internal Auditor (Process, Product, Supplier)-Supplier and Contract Management -Supplier Continuous Improvement- Safety & Regulatory Compliance -Team Building (Multi-site & Cross Functional)-Leadership-Reward/Recognition-Facilitation-Negotiation-Customer Service-Sales and Recruiting -Website Development