STANLEY R. GIBSON4112 Santen DriveSt. Louis, MO 63123-7614Email: srgwag@sbcglobal.netTECHNICAL SUMMARYPC & IBM Compatibles, DOS, W3.1, 3.11, 95, 98, NT 3.51\4.0, W2K, WXP Ghost, PC Anywhere. MS Office Suite, MS Mail, Exchange, Outlook, DBASE III+, Support Magic, Planview, Prima Vera, Quintus, HP Service Desk, Microsoft Internet Explorer, NAV, Procomm, Reflection X, Reflection for IBM, LAN Printers & Scanners, ACE, SecureID, Enterprise Administrator, Lotus Notes, PC Anywhere, NetOp.EXPERIENCETECHNICAL ANALYSTand Bank Business Analyst MAY 2001 to CurrentState Farm Insurance Companies and State Farm Bank - Mortgage Loan Services, Hazelwood and Earth City, MO*Provide first line technical support to all Systems employees and IBM RDC developers which include PC and Local network setup. *Trouble-shoot and resolve problems associated with PCs and network, rollouts and upgrades.*Provide accurate inventory of computer equipment.*Advise management of needs pertaining to keeping all equipment operational and personnel productive.*Work with vendor's service personnel on scheduling upgrades and resolution of equipment problems.*Order computer related equipment.*Setup\disassemble all office equipment.*Maintain help desk for problem resolution.*Resolve machine loads/builds and operating systems problems.*Resolve network and server problems.*Set up training facilities for scheduled classes.*Strong customer service commitment*Problem resolution skills.*Ability to work with all levels of employees.*Strong written and oral communication skills.*Flexible and adaptable to various work environments and conditions.*Communicate/disseminate information regarding system notifications, software upgrade requirements.*Especially able to work unsupervised in remote office environment.*Self Starter.*Create and submit LAN, Lotus Notes, Mainframe and software access requests.On Site Consultant to Anheuser-BuschMAY 1997 to APRIL 2001EPIC\INNOVA\COTELLIGENT\COMSYS, St. Louis, MO*Provide level 1, 2, 3 phone and on site support to end users, team members and 5 MSG Test Center (MTC) labs.*Technical resource to Help Desk Team members, MTC team members, other On Site Analysts (OSAs),Business Unit Managers (BUMs) and Business Technical Analysts (BTAs).*Works well under pressure with other ad hoc team members to trouble shoot and solve infrastructure, hardware problems, and software problems. Good at team building.*Install software with no instructions in many cases. Solve software installation problems. Create document and communicate solutions. Good Problem solver and communicator. Good team member.*Reformat, configure, ghost and deploy new test computers out of the box. *Schedule contractors to fix or replace hardware. Arrange for infrastructure to fix and install new LAN drops and phone lines. *Created and maintain MTC hardware asset inventory tracking system to maintain perpetual inventory and keep assets available for testing.*Create and communicate W2K, WNT & W95 trouble shooting solutions to other teams like the help desk and BTA\OSAs.*Took initiative to modify W2K build so it worked on older computers. Without this initiative older computers would have been useless for testing.*Receive lots of feed back from customers and other team members that I do a great trouble shooting andcustomer service job. *Proactive in anticipating, installing, configuring and testing new software and requirements. Self-starter.*Proactive in anticipating test lab workload. Worked many 12 - 16 hour days and was successful in keeping workstations and test labs available for testing when needed. I am at the right place at the right time because I am a Self-starter and don't wait to be told what has to be done. *Train other contractors and AB employees on how to load builds with ghost and install software.*On Site Help Desk Customer Service Consultant for Anheuser-Busch Companies MAY 19
Forward
Print
1 online source [ view source ]
