Bruce R. Radtke2028 South 74th StreetWest Allis, WI 53219Home Phone -414-546-3377: Cell Phone – 414-207-2466: e-mail – bradtke@milwpc.comDirector-Automotive / Account Executive / Project Manager / Inside SalesPrinting / Warehousing & Fulfillment / e-Commerce / Website ApplicationsCorporate Account Management: Excellent Communicator: Understanding of Business ProcessObjective•Use my knowledge of customer service, print production and management skills to the fullestProfile•Energetic, experienced professional, ability to understand and communicate project requirements•Ability to multitask and coordinate with inside and outside sources to complete projects on schedule and within budget•Team player, excellent communicator, ability to turn an issue into an opportunity•Experienced in all aspects of project and account management through entire life cycle•Quick learner with new technologies and products, desire to grow knowledge base as a service to customers and benefit to employerExperienceKen Cook Co. October 1979 – October 2007Automotive Accounts Director•Responsible for account sales, management and support for key corporate accounts including Ford Motor Company, Volvo Cars North America, Ferrari Cars, Maserati Cars, Association of Equipment Manufacturers, International Truck, etc.•Responsible for identifying customer needs, estimating, proposals, budgeting resources, invoicing, job tracking •Focus on customer relation development for a wide range of products and services including graphic design, preparation, printing, fulfillment, and delivery to customer, website applications and storefronts•Up sell services•Liaison between customer, sales, and production, responding directly to customer needs and production requirements Accomplishments•Negotiated the successful application as a Tier 1 Supplier to Ford Motor Company•Became industry expert for the implementation of government requirements to support the aftermarket automotive and truck industries regarding documentation deliveryAccount Executive •Responsible for all daily activities within accounts including interacting with production, cost analysis, scheduling, problem resolution•Hands-on customer contact, handling production flow between customer and company•Developed billing packages Customer Service Representative •Responsible for estimating customer requirement•Maintain schedule for customer•Compile customer input for production•Liaison with customer regarding graphic layout and presentationAdditional Skills•Microsoft Word, Excel, Outlook, Website development and testing •Understand digital, conventional print methods, ecommerce, fulfillment, warehousing and marketing EducationMATC Associate Degree - Graphic Art – 1975-1977UW Milwaukee – 2 years Architecture – 1974-1976
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