December 27, 2006To Whom It May Concern;I am writing to you in the event that you have a need for a very experienced Senior Level Professional that has served in various managerial positions in a variety of organizations. I have had direct responsibilities for Operations, Account Management, Customer Service, Sales, Marketing, Training and Development.My broad background in business includes the ability to identify and capitalize on opportunities to enhance profitability, particularly in the face of a competitive economy and stiff competition. I can also bring value by encouraging the integration of ideas to meet market needs.My career has been a series of positions of increasing responsibility. My areas of expertise lie in Management, Cost Controls, Customer Solutions and Retention, Process Improvement, Training, and Staff Development. Several achievements are as follows:•Negotiated the business partnership between AmeriHealth and the South Jersey School District, resulting in an increase of 5000 contracts.•Organized the Customer Satisfaction Focus Groups with an outside vendor and the internal marketing research department. The consultant’s report will be used to improve internal processes, coach employees, and ultimately improve sustained competitive advantage in the marketplace. •Created the Circle of Communication, which improved the cross functional communications of over 40 managers in the marketing, finance, customer service, and administration areas.•Responsible for the negotiation of Performance Guarantees with the State of New Jersey, the Federal Government, 5000+ hospitals, and 3000+ casino business. Negotiate options that allow AmeriHealth to meet the customer’s expectations successfully.I have consistently delivered strong sustainable financial results by spearheading turnaround and growth situations, productivity and profitability. As a creative, enthusiastic leader who integrates bottom-line priorities with a genuine team-building management style, my goal is to join a company where I can provide the leadership critical to taking the organization to its next level.I would welcome the opportunity to meet with you to expand on my background, and hopefully to play a key role in the future success of your business. I will contact you during the next week to find out about your availability to meet. Attached is my resume for your review. Sincerely,Elizabeth Kerr
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