Truckee Meadows Water Authority

Industry:	Water & Water Treatment
Revenues:	$77 Million
Employees:	175

Description

When Truckee Meadows Water Authority was established in 2001 as a new water company, staff analyzed the options for: establishing services within TMWA or using an outside vendor.

The priority was to ensure that TMWA would provide the lowest cost option consistent with the highest quality customer service operations.

TMWA staff conducted an extensive cost and service analysis. The key factors analyzed were:
TMWA's core competence is operating water distributions systems delivering clean, pure water. Business analysis proved that the total cost of hiring staff, establishing an office, and providing equipment was neither economically nor operationally justified in comparison to using an outside vendor. The costs analyzed included: call center staff (with various levels of experience), training staff, data processing and call center equipment, office space, office equipment, etc. TMWA strictly adhered to the public process, which demands creating a Request for Qualifications, soliciting respondents in appropriate newspapers and journals and contacting recognized corporations specializing in utility customer service and billing operations. The findings:
There were no local or Nevada companies that had the background or experience to comply with stringent billing and customer service requirements. After in-depth research and investigation TMWA selected a company that had a proven track record of over 175 successful utility company installations; offering the full spectrum of customer service operations with operational costs were lower than if TMWA provided the services in-house.

The contract with this vendor has continually allowed TMWA to:
Minimize costs to our customers
Maximize all aspects of customer service
Concentrate on improving operational efficiencies

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News Archive

United States : Washoe County, TMWA officials want to merge water utilities. TendersInfo; 9/11/2009 ...next decade is expected to be voted on by Washoe County officials this fall. County commissioners and the Truckee Meadows Water Authority board voted unanimously Monday voted to have their administrators and lawyers keep working on an agreement... ...more

NDEP ISSUES STATEMENT ABOUT SAFE DRINKING WATER IN NEVADA. States News Service; 12/17/2009 ...from its site. A screen capture, taken Dec. 15, 2009, of the original page may be viewed here.] The Truckee Meadows Water Authority in Reno and the Southern Nevada Water Authority in Las Vegas are both in compliance with EPA and Nevada Safe... ...more

United States : Sparks council approves proposal for flood agency. TendersInfo; 10/14/2009 ...Truckee River ecosystem and improve recreational opportunities. They say the new agency would be similar to the Truckee Meadows Water Authority. Flood project director Naomi Duerr told the Sparks Tribune that the next step in forming the Sparks joint... ...more