Frictionless Commerce Incorporated

Industry:

Software, Software Development & Design

Description

Frictionless is committed to providing dependable and timely resolutions to your technical support inquiries. You can communicate with us via the phone, e-mail or Internet.

Relying on proven systems and processes, the Frictionless Support Team works with you until we have a mutually agreed upon solution.

Key capabilities of Frictionless Technical Support include:


Web-based Tracking: Frictionless maintains an online support system where users can view a list of all recent issues, submit new inquiries and monitor existing incidents, 24 hours a day. Formal Escalation Process: Frictionless offers a formal escalation process to ensure issues are resolved. All new issues are logged and receive a rapid response, as defined by our specific support level agreements. Direct Access to Development: The Frictionless SRM software was built from the ground up as a single, integrated application platform. Our product is centrally developed using a common code base, not from a collection of acquired companies and geographically dispersed teams. Our Technical Support team is co-located with the Frictionless Development team, enabling rapid diagnosis and resolution of issues.

If you are a customer and you need to access technical support, login here. Our technical support department can also be reached via email at support@frictionless.com.

Products & Services

supplier relationship management software, strategic sourcing

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News Archive

Search technologies and retail competition.(Research Summaries) NBER Reporter; 9/22/2009 When the Internet first came into wide consumer use, one heard a lot about the promise of "frictionless commerce." New search technologies would make it easy for consumers to find the exact product they wanted at the lowest possible price... ...more

Founder of eBay Motors Starts Glyde Corporation to Democratize eCommerce. Business Wire; 11/16/2009 ...Used Goods.") "Glyde gives new meaning to the phrase 'easy to use' and brings us closer to the promise of frictionless commerce," said Bill Tai, General Partner at Charles River Ventures, who led the $6 million series A round. "They... ...more