Witness Systems Inc

Industry:	Software, Software Development & Design
Ranking:	Russell 3000
Revenues:	$69.5 Million
Employees:	685

Description

Witness Systems (NASDAQ: WITS) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. Comprised of business-driven and/or full-time customer interaction recording, performance analysis and e-learning management applications, the browser-based eQuality® solution is designed to enhance the quality of customer contacts across multiple communications media, including the telephone, e-mail and Web. The closed-loop suite enables companies to record, evaluate, analyze and learn from customer contacts and the touch points they use to develop staff, generate revenue, reduce costs, and achieve greater customer retention and loyalty - all by sharing captured customer and business intelligence throughout the entire organization. An integrated business consulting, implementation and training methodology provides services to support an effective, rapid deployment of eQuality that enables organizations to maximize their return on investment.

Products & Services

workforce optimization software, customer interaction recording, performance analysis

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Monthly Unique Visitors:	979
Site Rank:	1,076,887
Trust Rating:	Neutral
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News Archive

Verint Witness Actionable Solutions Continues to Enhance Workforce Management Software. Computer Weekly News; 10/22/2009 ...customer experience. WFM Technology Leadership Building upon leadership and innovation from its Blue Pumpkin[R] and Witness Systems[R] heritage, Verint continues to be recognized for being first-to-market with a unified, enterprise WFO suite... ...more