Epicor Software Corporation (Epicor) designs, develops, markets and supports enterprise application software solutions and services primarily for use by mid-sized companies and the divisions and subsidiaries of larger corporations worldwide. The Company’s products include back office... more

Computer Sciences Corporation (CSC) is a player in the information technology (IT) and professional services industry. CSC offers an array of services to clients in the Global Commercial and government markets. Its service offerings include IT and business process outsourcing, and IT and... more

salesforce.com, inc. is a provider of software on demand. The Company provides customer relationship management (CRM) service to businesses of all sizes and industries worldwide. Approximately 41,000 customers worldwide use salesforce.com to manage their vital customer, sales and... more

About Siebel Systems: Siebel Systems, Inc. (NASDAQ: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software enabling multichannel sales, marketing, and customer service systems to be deployed... more

Amdocs Limited (Amdocs) is a holding company based in St. Louis, Missouri, the United States. The Company’s principal operating subsidiaries are located in China, Cyprus, India, Ireland, Israel and the United States. Amdocs provides software and service solutions to wireline and wireless... more

Art Technology Group, Inc. develops and markets a suite of e-commerce software products and software-as-a-service (SaaS) solutions, as well as provides related services, including support and maintenance, professional services, application hosting and education. The Company’s customers... more

Witness Systems (NASDAQ: WITS) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. Comprised of business-driven and/or full-time customer interaction... more

ACCPAC CRM helps businesses provide better customer service, shorten sales cycles, produce more efficient marketing and improve profitability. It employs a true thin-client architecture designed for the Web and wireless devices. Vital customer, partner and operational information may be... more

eGain Communications Corporation is a provider of customer service and contact center software that enables companies to build customer interaction hubs. Its application suite, eGain Service, is available through licensed or hosted models. It includes integrated applications for Web... more

KANA Software, Inc. (KANA) develops, markets and supports customer communications software products. KANA solutions automate the processes needed to serve its clients’ customers. KANA provides an integrated solution, which enables organizations to deliver service across all channels,... more

Talisma is a leading provider of web-driven customer service solutions that integrate the power of email, chat, real-time collaboration and telephony applications with a mature, robust multi-channel interaction management platform, comprehensive analytics and a fully integrated... more

RightNow Technologies (RightNow) provides on demand customer relationship management software and services RightNow's technology enables an organization's service, marketing and sales personnel to leverage a common application platform to deliver service, to market and to sell through the... more

Motive Communications powers online customer care by offering software solutions that automatically connect online users to a company's answers and experts when they have problems. These products are used to build unique e-service networks that help companies foster customer loyalty,... more

MetaSolv, Inc., (Nasdaq: MSLV) headquartered in Plano, Texas, was founded in 1992. MetaSolv, through its wholly owned subsidiary, MetaSolv Software, Inc., is a leading provider of customer self-care, order management and service fulfillment solutions for next-generation communications... more

IBS is a world-class provider of wholesale distribution and manufacturing software and consulting services. IBS is a Global Strategic Alliance Partner with IBM. IBS' software runs on the IBM iSeries (AS/400)—the top selling business computing server in the world. Distributors and... more

LivePerson, Inc. (Liveperson) is a facilitator of online ecommerce interaction, enhancing real-time sales, customer support and personalized expert advice. LivePerson’s hosted platform supports and manages real-time online interactions chat, voice/click-to-call, e-mail and... more

ServiceWare Technologies, Inc. is a provider of knowledge-powered applications for customer service and IT support. ServiceWare empowers organizations to deliver superior service while reducing costs. ServiceWare's problem resolution software, ServiceWare Enterprise(TM), enables agents... more

Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. The Parature suite of modules empowers associations,... more

Intervoice (NASDAQ: INTV) is a world leader in delivering natural, intuitive ways for people to interact, transact, and communicate. Intervoice software and professional services enable innovative voice portal, IP contact center, hosted and mobile messaging, and self-service applications.... more

FirstWave provides a range of additional services as well as two delivery optionsâ€"behind your firewall or hosted by us at a secure location. Pricing options include a perpetual license, a monthly subscription behind your firewall, or a monthly subscription hosted by us. Hosting: Our... more

Blue Pumpkin provides industry-leading workforce management solutions that improve the performance of a customer contact center's most important and valuable asset - its people. Addressing critical business challenges and creating competitive advantage with both innovative technology and... more

Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on... more

VSI provides a multi-tiered menu of extensive services, including custom software, interface development, connectivity expertise, and database conversion assistance. Implementation consulting, planning, hardware procurement, technical support, education and training are also integral... more

Metrix provides the field service and scheduled maintenance functionality you need to keep your equipment running smoothly. In addition, you'll be able to maintain and track your usage contracts and give your field force and customer service reps full visibility to these valuable... more

Kanisa is a leading provider of service resolution management applications that drive efficiency, revenue and customer satisfaction. Its suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, service... more

Firepond, Inc. is a provider of multi-tenant, on-demand software that automates and simplifies the process companies use to sell complex products and services. The Company’s Configure, Price, Quote (CPQ), software-as-a-service automates complex sales processes, improves order accuracy,... more

KNOVA provides Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Our suite of self-service, contact center, and peer support applications automate the most critical part of customer service - actually resolving the... more

Founded in 1992, GWI Software is proud to be the oldest continuing provider of quality customer support solutions. Our flagship product, c.Support ("collaborative support"), began as a help desk solution built on the IBM Lotus Notes/Domino platform and quickly became the de facto... more

Front Porch is an innovator in Content Storage Management technology. The company was the first to introduce what are now mission-critical functions within many broadcast operations such as dynamic allocation of resources, timecode-based partial restore, integrated transcoding in the... more

Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows Mail Server, Customer Service Software, and a Web Log Analytics reporting tool that simplify and automate the day-to-day IT operations of... more

Primus is a leading provider of knowledge-enabled software that empowers CRM implementations and helps drive customer satisfaction for Global 2000 companies. The Primus(R) Associative Search Engine delivers powerful search, retrieval, and authoring capabilities that enhance traditional... more

By fundamentally changing the way information is shared between customers and staff, Transversal enables organisations to transform the quality and efficiency of customer service. We deliver the right answer at the right time and eliminate customer frustration and ultimately lost... more

Aria Systems is the premier provider of on-demand billing and customer management solutions. The company was founded in 2002 and released our Billing & Customer Management solution in 2003. Our clients span a variety of industries including Software as a Service, Gaming, Non-profit,... more

Neocase Software is a private customer service and CRM software solutions company located in San Francisco, California for North America operations and in Paris for Europe operations. Investors in the company include Iris Capital, CDC, and Supporter.

Broad Daylight offers solutions for Self-Service and Agent-Assisted Service, designed to help businesses and government agencies reduce support costs without sacrificing service quality. Broad Daylight's eService software enables companies to capture the knowledge that already exists in... more

NativeMinds' vReps humanize online relationships by providing a single, interactive contact point for all customer questions through a natural language dialog. vReps eliminate the need for separate online support channels by combining search, contact us and FAQ's into a single interface... more

Inference is the leading provider of self-service and knowledge management solutions that help people solve problems on-line. Inference's Internet and knowledge management products, developed around its Case-Based Reasoning (CBR) technology, are used by leading organizations around the... more

Servicesoft is a recognized leader in intelligent eService solutions. Its flagship product Servicesoft eCenter(tm) is a robust knowledge-driven eService solution that includes applications for self-help, e-mail response and live customer interaction. This comprehensive eService solution... more

Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company's product, the NuContact Center, is leading the transformation of the customer contact center from proprietary... more

Conversagent's conversational software enables companies to deliver natural language access to information and services. The company's web-, IM- and wireless-based Automated Service Agents (ASA's) engage customers in text conversations and instantly deliver precise and accurate responses.... more

GroupSoft Systems, Inc. develops help desk and customer relationship management software for Lotus Domino, Lotus Notes and the Web. The company, founded in 1993 and based in Newton, MA, is a Lotus ISV Business Partner. http://www.gsft.com (617) 454-1115.

Absolute Performance Inc. is the industry leader in On Demand application performance management software to SaaS ISVs, content providers and enterprise businesses who require high business availability, a proven customer experience, and must operate with up-to-the minute business... more

Mindfabric offers a range of services to complement our products. Our Professional Services organization interlocks the expertise of our services, education, and support teams to deliver Mindfabric solutions as quickly and effectively as possible. Mindfabric offers implementation... more

Exante Health provides quality healthcare services in true partnership with its clients. Exante Health's goal is to always align efforts with the business objectives of our clients. We are actively creating an environment of knowledge transfer and client self-sufficiency. The seasoned... more

Nomino Technologies is a leader in the conception of semantic software and self-service tools for the Web. Located in Montreal, Quebec, Canada, the company has distinguished itself through its expertise in natural language processing and advanced computational linguistics. Nomino... more

Cyracle is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs. The company's flagship product, Cyracle Web Service, is an easy-to-use, comprehensive and affordable online support solution for businesses,... more

Colloquis' conversational software enables companies to deliver natural language access to information and services. The company's web-, IM- and wireless-based Automated Service Agent (ASA) systems engage customers in text conversations and instantly deliver precise and accurate... more

MVM is a wholly owned subsidiary of Northgate Information Solutions plc. Formed in Bristol in 1987, MVM also operates from offices in Belfast, Bury St.Edmunds, Edinburgh, Huntingdon, Macclesfield, Nelson (S.Wales) and Worcester. MVM has one of the largest software development and... more

Eptica is a leading provider of e-CRM software solutions enabling e-business orientated companies or companies who want to take full advantage of their web site, to create, develop and manage in real-time their relationships with clients, suppliers or partners via the Internet. Eptica... more

Novo Solutions, Inc. is a provider of web based customer support and knowledge management solutions. Our solutions help our customers serve their customers better and faster with innovative, easy to use and cost effective web applications. Founded in 1999 as a custom web development... more