Interactive Intelligence, Inc. is a provider of software applications for contact centers and voice over Internet protocol (VoIP) applications to enterprises. The Company's solutions are installed by customers in industries including, but not limited to, financial institutions, higher... more

Vignette Corporation (Vignette) provides Web content management, portal, collaboration, integration, interaction management, document and records management and imaging and workflow technologies. The Company’s Web content management, portal, collaboration, integration, interaction... more

eGain Communications Corporation is a provider of customer service and contact center software that enables companies to build customer interaction hubs. Its application suite, eGain Service, is available through licensed or hosted models. It includes integrated applications for Web... more

Talisma is a leading provider of web-driven customer service solutions that integrate the power of email, chat, real-time collaboration and telephony applications with a mature, robust multi-channel interaction management platform, comprehensive analytics and a fully integrated... more

Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on... more

Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry... more

eAssist is a leading provider of CRM customer care solutions. eAssist allows companies to provide the best possible customer service by ensuring that every customer interaction - whether proactive or reactive - provides a positive experience that results in extending the customer... more

Portrait SoftwareÔ specialises in Customer Interaction software that helps build more responsive, more profitable customer relationships. Its flagship product, Portrait FoundationÔ, is a specialised Application Platform Suite that helps enterprises deliver next-generation applications... more

ePeople, founded in 1997, is the leading provider of knowledge-powered, team collaboration solutions for companies who's success depends on effective management of complex, highly networked and inter-dependent business processes. ePeople streamlines complex business processes by... more

Founded in 1983, TeleDirect International Inc. provides software and services for customer campaign management (CCM) and enterprise automated marketing. Leading companies in the communication services, travel and leisure, publishing and financial services industries have chosen... more

Telephony@Work is the worldwide leader in multi-tenant IP contact center technology for enterprises, outsourcers and service providers. Its award-winning multi-channel CallCenterAnywhere solution is deployed in both single and multi-site contact centers across the spectrum of... more

Meridea is a leading mobile and online self-service software provider, specialising in mobile banking solutions. Meridea's software solutions deliver improved customer satisfaction, brand loyalty, and sales. Its clients include Standard Chartered Bank and Citic Industrial Bank and its... more

About Kana Communications. Kana Communications was founded in 1996 to build powerful , enterprise-class software applications that improve the quality of e-business communications. The company's first product , the Kana Customer Messaging System ( Kana CMS ) , is a comprehensive Internet... more

Genticity creates software which enables businesses and contact centers to reach and respond to their customers. Our products, Customer1 and Citizen311, are award-winning solutions providing the ultimate in customer and constituent care while delivering rapid return on investment. Our... more

Synchrony has been providing advanced products and technology to our clients since 1993. Founded by its CEO & President, Dr. Victor Iannello, it is dedicated to providing world-class products and services that improve quality, productivity, and profitability. As a testament to our... more

HTK is the leader in on-demand voice and media services for customer interaction management. HTK HorizonÔ enables any organisation to create, integrate and manage interactive voice, web and mobile services. Automation of business processes can offer benefits of improved business... more

Q-go is a customer communications software company. It provides eService Communication Software that enables companies to fundamentally improve the way they communicate with their customers through the Internet. Which results in: Reduction of costs in the contact center An increase... more

Eglue, headquartered in Hoboken, NJ, focuses its services on tier 1 enterprises with large call centers and Web presences. Clients include Fidelity National Information Services, Hyatt and KeyBank.

Answersoft produces a variety of software and middleware for the end-user market as well as business-to-business clients. Consisting of a team of highly trained and experienced programmers and engineers, Answersoft delivers a wide variety of software innovations designed to meet the... more

Established in 2003, SalesCentric helps large enterprises drive growth with customer relationship management (CRM) solutions that transform the performance of business development activities. Our software solutions are the result of detailed, global research into the reasons for... more

Aria Solutions is a privately held company that was founded in 1996 by Robert Church and Noel Roberts, both of whom are leading experts in customer interaction management solutions. Headquartered in Calgary, Alberta, with more than 50 employees, the company has enjoyed continuous growth... more

PERIMETER TECHNOLOGY delivers a comprehensive suite of customer interaction tools consisting of ACD Management Systems, IP- ACDs, Web contact solutions, Softphones, and status displays. All technologies enabling organizations to support an ever widening variety of customer touch... more

Avhan creates interactive technology platforms and products for Customer Interaction by blending automated and call center services seamlessly. Our products are designed to: Capture and consolidate customer interaction data Discover individual usage patterns of consumers and their... more

CityPassenger is a global developer of multi-channel customer interaction management software that allows IT corporate networks to automate every aspect of their remote business communications. From the field-worker's perspective, CityPassenger brings reliable solutions to provide... more