Computer Sciences Corporation (CSC) is a player in the information technology (IT) and professional services industry. CSC offers an array of services to clients in the Global Commercial and government markets. Its service offerings include IT and business process outsourcing, and IT and... more

Interactive Intelligence, Inc. is a provider of software applications for contact centers and voice over Internet protocol (VoIP) applications to enterprises. The Company's solutions are installed by customers in industries including, but not limited to, financial institutions, higher... more

Keane, Inc. (NYSE: KEA), helps clients to improve their business operations and IT effectiveness by delivering a broad range of business consulting and outsourcing services designed to achieve near-term and sustainable business benefit. Specifically, Keane focuses on highly synergistic... more

Witness Systems (NASDAQ: WITS) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. Comprised of business-driven and/or full-time customer interaction... more

Acxiom Corporation (Acxiom) makes information intelligent for many companies to help them solve their marketing problems. It helps its clients with marketing solutions built on its acquisition and customer-marketing database framework for customer acquisition, customer growth and... more

FrontRange Solutions Inc. develops software and solutions that allow organizations to deliver extraordinary customer relationships and service. An international market leader in customer-centric software for more than 11 years, the company is headquartered in Colorado Springs, Colorado,... more

Aspect Software Inc. founded the contact center industry and is now the world's largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions help two-thirds of the FORTUNE Global 100 and a variety of small and medium enterprises to... more

ACCPAC CRM helps businesses provide better customer service, shorten sales cycles, produce more efficient marketing and improve profitability. It employs a true thin-client architecture designed for the Web and wireless devices. Vital customer, partner and operational information may be... more

eGain Communications Corporation is a provider of customer service and contact center software that enables companies to build customer interaction hubs. Its application suite, eGain Service, is available through licensed or hosted models. It includes integrated applications for Web... more

Siemens AG (Siemens) is engaged in electronics and electrical engineering. The majority of the Company’s business is focused on providing products and services to customers-based on Siemens’ expertise in electrical engineering. The Company’s operations include designing, manufacturing,... more

Chordiant Software, Inc. (Chordiant) is an enterprise software company, which delivers products that help in improving the customer front-office processes for the global banking, insurance, healthcare and telecommunications markets. Chordiant provides companies in these markets with... more

Jacada Ltd. develops, markets and supports unified service desktop and process optimization solutions that simplify and automate customer service processes. Its customer service and support market products include Jacada Fusion and Jacada Workspace. Its customer service and support market... more

With approximately 23,000 employees in over 30 countries, Getronics is one of the world's leading providers of vendor independent solutions and services to professional users of Information and Communication Technology (ICT). Through consulting, integrating, implementing and managing... more

HCL Technologies is one of India's leading global IT services and product engineering companies, providing value-added, software-led IT solutions and services to large and medium-scale organisations. Founded in 1991, HCL Technologies focuses on technology as well as R&D outsourcing, with... more

ASC, headquartered in Hoesbach, Germany, is a leading global provider of integrated communications recording and quality monitoring solutions for contact centers, financial institutions, and public safety and government organizations. With more than 40 years experience in the... more

Cincom has been developing and marketing software to simplify complex businesses for over 30 years. Cincom serves thousands of customers on five continents, offering mission-critical software ranging from customer relationship management, document production and enterprise manufacturing... more

Based in Phoenix, Ariz., MphasiS Healthcare Solutions* (Eldorado Computing, Inc.) specializes in health insurance application development, business process outsourcing (BPO) services, IT engineering and operational consulting. The company serves the full spectrum of organizations... more

Symon is a global in-venue digital signage solution company. Symon's hardware, software and services enable companies to greatly enhance their internal and external communications by collecting and displaying real-time information and by creating, managing and broadcasting all kinds of... more

Blue Pumpkin provides industry-leading workforce management solutions that improve the performance of a customer contact center's most important and valuable asset - its people. Addressing critical business challenges and creating competitive advantage with both innovative technology and... more

Dimension Data (LSE: DDT), a specialist IT services and solutions provider, helps clients plan, build, support and manage their network and IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact center technologies and... more

Solution 6 is a leading provider of business solutions for professional services organisations. Solution 6 provides practice management and compliance solutions to accountants and other time-based professionals worldwide. Our clients include firms of all sizes, ranging from all the Big 4... more

SER Solutions, Inc. delivers unsurpassed contact management and speech analytics solutions to support business activities such as planned and proactive customer care, telemarketing, collections, market research, fundraising, emergency notifications, and political calling. SER's solutions... more

IEX Corporation offers many forms of product and industry literature for you to download and review: White Papers - Use our expertise to solve some of the challenges of your work. Product Brochures - Download hard copies of our product literature. Terms of Use Privacy Statement

Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on... more

Performix measures, manages, and optimizes employee performance; enabling organizations to gain visibility into where they are today, and supplying the tools to get them where they want to be tomorrow. Performix is unique in that we deliver a full suite of applications, including... more

Hyperwave is a leading provider of Collaborative Information Management (CIM) solutions with a fully integrated e-learning and web conferencing environment. Hyperwave solutions help companies bring greater efficiency to their decision-making processes, make decisions traceable, and... more

Merced Systems is a private, venture-backed company that is based in Redwood Shores, California. It was founded in 2001 by a team of experienced entrepreneurs, technologists, and executives. It reached profitability in less than two years, and is now the leading provider of operations... more

Fluency's Speech Recognition solutions are used by Call Centers worldwide to improve customer service and significantly reduce costs. These call centers come to us because of the unique way we provide our speech solutions, in a platform that combines packaged or custom-built applications,... more

Spanlink Communications is a leading provider of REAL Unified Communications and Customer Interaction solutions that leverage VoIP technology. Spanlink has nearly 20 years of customer interaction solution experience and a history of delivering results from leading-edge technology.... more

Sykes Enterprises, Incorporated (SYKES) provides outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena. The Company provides a range of customer contact management solutions to a wide range of clients including Fortune 1000... more

GMT provides a full range of implementation, education, consulting and support services to ensure a successful technology deployment. We are known for a performance based approach to project delivery and we have been ranked by analysts as having the highest end user satisfaction and among... more

CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive... more

HigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools. These solutions are designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase... more

Logicalis is a global provider of high-performance technology solutions. Logicalis and its affiliated companies employ 1,000 people worldwide, including highly-trained service specialists who specify, design, deploy and manage IT infrastructure to meet the needs of over 5,000 corporate... more

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to... more

Lagan is dedicated to helping governments improve service delivery with a suite of scalable, cost-effective, enterprise software solutions.

Amcat was founded in 1990 after identifying the need for companies to grow by expanding their capability to contact customers through outbound call center software technology. Early on, Computer Telephony Integration became a primary requirement of outbound contact. Based on the need... more

Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry... more

CallMiner is the leading developer of enterprise-class speech analytics solutions. CallMiner is the leading provider of speech analytics solutions that deliver near real-time customer intelligence from Call Center recordings. CallMiner's advanced suite of applications enables managers... more

Eyretel is a global provider of voice and data recording and analysis solutions for contact centers. Its comprehensive suite of recording, quality monitoring, analysis products and services both support and enhance the customer experience management (CEM) activities in contact centers.... more

Founded in 1979, IRIS is headquartered in Datchet, Berkshire with offices throughout the UK and in the US. Revenues are well over £100m pa and the business employs c1000 staff.

InStranet is a worldwide leader of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales and Web self-care for servicing and sales initiatives. InStranet's Multi-Channel... more

Cincom Manufacturing Business Solutions are based on over three decades of experience, providing strategic value to manufacturing companies. During that time, Cincom has provided an evolutionary path for its customers through major technological changes, enabling them to keep pace without... more

Over 300,000 agents and managers around the world use Knowlagent's on-demand call center solutions every day. For 13 years, Knowlagent's software, which combines patented technology with a proven methodology, has been a driving force behind the success of many Fortune 500 sales, service... more

By fundamentally changing the way information is shared between customers and staff, Transversal enables organisations to transform the quality and efficiency of customer service. We deliver the right answer at the right time and eliminate customer frustration and ultimately lost... more

Pipkins, Inc. has been at the forefront of Workforce Management Systems development for nearly two decades. Headquartered in St. Louis, Missouri, Pipkins provides modern commercial call centers with advanced sophisticated forecasting and scheduling technology. Founded in the early... more

Neocase Software is a private customer service and CRM software solutions company located in San Francisco, California for North America operations and in Paris for Europe operations. Investors in the company include Iris Capital, CDC, and Supporter.

TeleWare is an independent developer of software applications and supplier of services delivering enhanced communications solutions to medium and large enterprises and telecommunications service providers. Utilising open standards, TeleWare's applications provide a consistent user... more

Stratasoft has been serving the Telemarketing Industry for the past 10 years and has extensive experience with telemarketing call centers. Our Telemarketing Software significantly extends the capabilities of Telemarketing call centers by integrating our Telemarketing Dialer with an... more

Founded in 1993, Eckoh is a European leading provider of outsourced automated solutions. Turnover from continuing operations for the financial year ending March 2007 was £86.8 million, up 34% on the previous year. Eckoh delivers automated solutions across an unmatched range of industry... more