Agile Software Corporation (NASDAQ: AGIL) helps companies drive profits, accelerate innovation, reduce costs, and ensure regulatory compliance throughout the product lifecycle. With a broad suite of enterprise class PLM solutions, time-to-value focused implementations, and a unique... more

Interactive Intelligence, Inc. is a provider of software applications for contact centers and voice over Internet protocol (VoIP) applications to enterprises. The Company's solutions are installed by customers in industries including, but not limited to, financial institutions, higher... more

Aspect Software Inc. founded the contact center industry and is now the world's largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions help two-thirds of the FORTUNE Global 100 and a variety of small and medium enterprises to... more

DSC provides a utility that helps administrators create TTY messages online for use with our message broadcasting systems and services. This TDD application can be invoked from an API routine as well. It can also be embedded in your website. Your messages can be transmitted to us in text... more

eGain Communications Corporation is a provider of customer service and contact center software that enables companies to build customer interaction hubs. Its application suite, eGain Service, is available through licensed or hosted models. It includes integrated applications for Web... more

SER Solutions, Inc. delivers unsurpassed contact management and speech analytics solutions to support business activities such as planned and proactive customer care, telemarketing, collections, market research, fundraising, emergency notifications, and political calling. SER's solutions... more

Apropos Technology, Inc. (NASAQ: APRS), develops, markets and supports a comprehensive interaction management for managing real-time customer interactions across a variety of communications media, including E-mail, Web, Fax and Voice. The solution enables eBusiness sales, marketing and... more

Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on... more

Spanlink Communications is a leading provider of REAL Unified Communications and Customer Interaction solutions that leverage VoIP technology. Spanlink has nearly 20 years of customer interaction solution experience and a history of delivering results from leading-edge technology.... more

CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive... more

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to... more

Amcat was founded in 1990 after identifying the need for companies to grow by expanding their capability to contact customers through outbound call center software technology. Early on, Computer Telephony Integration became a primary requirement of outbound contact. Based on the need... more

eAssist is a leading provider of CRM customer care solutions. eAssist allows companies to provide the best possible customer service by ensuring that every customer interaction - whether proactive or reactive - provides a positive experience that results in extending the customer... more

Stratasoft has been serving the Telemarketing Industry for the past 10 years and has extensive experience with telemarketing call centers. Our Telemarketing Software significantly extends the capabilities of Telemarketing call centers by integrating our Telemarketing Dialer with an... more

Graham Technology is one of only two UK firms recognised on the quadrant and is highly placed due to its visionary approach. Gartner states: "Graham Technology is one of the first thought leaders in the design of process-centric call and contact centres. Its approach to designing a... more

Quintus Corporation (NASDAQ: QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels,... more

Inference is the leading provider of self-service and knowledge management solutions that help people solve problems on-line. Inference's Internet and knowledge management products, developed around its Case-Based Reasoning (CBR) technology, are used by leading organizations around the... more

Prior to founding 1stWorks Corporation in 2000, Mr. Gorgens founded the third of his Inc 500 fast growth startups, Microsystems Software, Inc. in 1989, serving as its Chairman and CEO. Located in Framingham, MA, MSI created easy to use yet sophisticated software solutions for corporate... more

Telephony@Work is the worldwide leader in multi-tenant IP contact center technology for enterprises, outsourcers and service providers. Its award-winning multi-channel CallCenterAnywhere solution is deployed in both single and multi-site contact centers across the spectrum of... more

Exony is a leading provider of analytics-led customer interaction optimization solutions to global Enterprises & Service Providers who operate Virtual Contact Centers (VCCs). Our Award winning Virtualized Interaction ManagerÔ (VIMÔ) dramatically increases the ability of Virtual Contact... more

Teloquent is a leading provider of customer-based and skills-based routing for inbound and outbound voice, Web, and e-mail touch points. We optimize the existing infrastructure of multi-site, multi-vendor enterprises and government and transform call centers into advanced contact centers... more

About Kana Communications. Kana Communications was founded in 1996 to build powerful , enterprise-class software applications that improve the quality of e-business communications. The company's first product , the Kana Customer Messaging System ( Kana CMS ) , is a comprehensive Internet... more

Data-Tel Info Solutions was founded in 1991 and then joined TouchStar in 2007. TouchStar develops and supports world class call center technology with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver, Colorado,... more

Genticity creates software which enables businesses and contact centers to reach and respond to their customers. Our products, Customer1 and Citizen311, are award-winning solutions providing the ultimate in customer and constituent care while delivering rapid return on investment. Our... more

HealthLine Systems, Inc. provides online and pc-based credentialing, contact center and quality management software and support to the healthcare industry. During HealthLine Systems' 21 year history, we have anticipated trends and changes in healthcare and technology while developing... more

Aheeva is an emerging technology leader that provides innovative solutions to contact centers throughout the world. It provides inbound and outbound business communication solutions that compete in quality with those of larger international VoIP providers. Aheeva now attracts... more

TantaComm Systems provides innovative and high performance call center recording, contact center monitoring and call center software for businesses and service agencies who desire and demand reliable and efficient call center solutions for digital voice and screen recording. For over a... more

Voxtron (1994) is an international group specialized in Contact Center software, based on a very strong IVR background. Voxtron is headquartered in Belgium, with offices in Germany, Austria, Italy, Tunisia, United Arab Emirates, Hong Kong, Indonesia and Thailand. Voxtron's goal is to... more

Simitel is the leading VoIP Solution Provider in Latin America. We have over 4 years of experience delivering solutions to customers in Mexico, US and Europe. For the past five years Simitel has been designing, developing and installing call centers for telco carriers, outsourced call... more

Initiative Software was founded in 1990 in Glasgow, UK, and focuses on the creation of high performance software products. It has grown to become the market leader in provision of CRM solutions for economic development activities in the UK. It launched a call centre desktop customisation... more