SupportSoft, Inc. (SupportSoft) provides software and services designed to make technology work. The Company operates in two segments, consumer and enterprise. In its consumer segment, the Company provides technology support to consumers over the phone and the Internet for a fee. It... more

Witness Systems (NASDAQ: WITS) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. Comprised of business-driven and/or full-time customer interaction... more

FrontRange Solutions Inc. develops software and solutions that allow organizations to deliver extraordinary customer relationships and service. An international market leader in customer-centric software for more than 11 years, the company is headquartered in Colorado Springs, Colorado,... more

Aspect Software Inc. founded the contact center industry and is now the world's largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions help two-thirds of the FORTUNE Global 100 and a variety of small and medium enterprises to... more

eGain Communications Corporation is a provider of customer service and contact center software that enables companies to build customer interaction hubs. Its application suite, eGain Service, is available through licensed or hosted models. It includes integrated applications for Web... more

Chordiant Software, Inc. (Chordiant) is an enterprise software company, which delivers products that help in improving the customer front-office processes for the global banking, insurance, healthcare and telecommunications markets. Chordiant provides companies in these markets with... more

Jacada Ltd. develops, markets and supports unified service desktop and process optimization solutions that simplify and automate customer service processes. Its customer service and support market products include Jacada Fusion and Jacada Workspace. Its customer service and support market... more

Solution 6 is a leading provider of business solutions for professional services organisations. Solution 6 provides practice management and compliance solutions to accountants and other time-based professionals worldwide. Our clients include firms of all sizes, ranging from all the Big 4... more

Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on... more

Performix measures, manages, and optimizes employee performance; enabling organizations to gain visibility into where they are today, and supplying the tools to get them where they want to be tomorrow. Performix is unique in that we deliver a full suite of applications, including... more

CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive... more

Aperture is the leading global provider of software for managing the physical infrastructure of data centers. Aperture's solutions reduce operational risk and improve efficiency through the planning and management of data center resources and real-time monitoring of the environment.... more

Lagan is dedicated to helping governments improve service delivery with a suite of scalable, cost-effective, enterprise software solutions.

Amcat was founded in 1990 after identifying the need for companies to grow by expanding their capability to contact customers through outbound call center software technology. Early on, Computer Telephony Integration became a primary requirement of outbound contact. Based on the need... more

Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry... more

Founded in 1979, IRIS is headquartered in Datchet, Berkshire with offices throughout the UK and in the US. Revenues are well over £100m pa and the business employs c1000 staff.

VidSys has a long history of successfully meeting the Physical Security Information Management (PSIM) requirements of large organizations in the public sector and in commercial enterprises. VidSys helped to develop, and remains deeply involved, in many of the largest unified command and... more

Stratasoft has been serving the Telemarketing Industry for the past 10 years and has extensive experience with telemarketing call centers. Our Telemarketing Software significantly extends the capabilities of Telemarketing call centers by integrating our Telemarketing Dialer with an... more

Founded in 1993, Eckoh is a European leading provider of outsourced automated solutions. Turnover from continuing operations for the financial year ending March 2007 was £86.8 million, up 34% on the previous year. Eckoh delivers automated solutions across an unmatched range of industry... more

Graham Technology is one of only two UK firms recognised on the quadrant and is highly placed due to its visionary approach. Gartner states: "Graham Technology is one of the first thought leaders in the design of process-centric call and contact centres. Its approach to designing a... more

Altitude Software, is the leading independent contact centre vendor for unified interaction solutions. Altitude uCIÔ (Unified Customer Interaction) suite over IP manages, measures, and improves relationships with each interaction from small to large organizations worldwide, Altitude is... more

Quintus Corporation (NASDAQ: QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels,... more

Exony is a leading provider of analytics-led customer interaction optimization solutions to global Enterprises & Service Providers who operate Virtual Contact Centers (VCCs). Our Award winning Virtualized Interaction ManagerÔ (VIMÔ) dramatically increases the ability of Virtual Contact... more

Charter UK is a specialist provider of Customer Complaints and Feedback Management software. We have built upon years of customer management experience to develop leading edge customer service software solutions designed to deliver real business benefits and a measurable return on... more

Rockwell FirstPoint Contact Corporation, a business of Rockwell Automation, provides complete customer interaction solutions supporting a variety of channels including voice, e-mail, web, wireless and VoIP utilizing a unique open interaction infrastructure. The first to develop technology... more

At Amaze we deliver web technology solutions for our clients to improve their performance, processes and the way they do business. We believe in developing close relationships with our clients to establish a full understanding of their user and business needs before we start working... more

Netcall is a UK company listed on the Alternative Investment Market (AIM) of the London Stock Exchange. We develop and supply a range of innovative communication solutions to organisations of all sizes, including many blue-chip companies, who use them to improve their operational... more

Formed in January 1991, Prima Solutions has shown continued steady growth to establish itself as the UK's leading supplier of complete business solutions to the clothing, footwear & accessories market. Our customers include wholesalers, retailers and manufacturers of branded and... more

IMA's local-government specialist, Linda Clark, has been involved in the field of records management for seventeen years. Clark has a distinguished record of service in the information management field. After working in records management for the Tennessee Valley Authority (TVA), she... more

NetCall Telecom's services enable businesses to improve the quality of their response to customers and increase the efficiency of voice communication, whether the initial prompt for a call is made by telephone, email, internet, WAP, digital broadcasting (iDTV) or the printed page. NetCall... more

Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres work efficiently and effectively. Rostrvm was established in 1986 as a division of royalblue, the financial trading applications company. Today,... more

Over the years, GDCM's design team had worked with many systems in the datacenter environment at large organizations and concluded that a new tool was required to embody their diverse and broad experience of managing large scale distributed technology systems and facilities. nlyte was... more

Dynistics has pioneered the development of innovative software products since its foundation in 2000. The company has maintained a position as a leading developer of world class Customer Relationship Management (CRM), Email Marketing, Reporting and Active Dashboard products. Our goal... more

Square Systems are experts in open source software relevant to the call centre industry, and can provide the software development and integration expertise necessary to take advantage of high quality yet free software such as Asterisk. We provide: Cost-effective high quality open source... more

At Inisoft, we offer customers a number of routes to support, enabling them to maximise the benefits of using our products. Telephone Help Desk - This service is provided free to customers who have a current support contract for that product. Our help desk is normally open from 09:00 to... more

SJS Solutions is an independent provider of Contact Centre Optimisation Software. Our Optymyse RT range of products provide easy-to-use, cost effective Reporting and Wallboard Solutions for Inbound and Outbound Call Centres. SJS develop CRM wallboard solutions plus graphical MIS, along... more

Silver Lining Solutions was founded in 1999 by Fiona Hudson-Kelly and Dan Aucott, and started life as a training company delivering IT training courses to companies based in the UK. Delegates attending the courses had a wide range of skills and experience in the subjects they were... more

Sension Group, an independent, privately owned company, is a leader in the development of Call Centre Software solutions. Sension supplies Call Centre Software Solutions to switch manufacturers and their distributors around the world. Sension's systems are primarily installed in... more