Founded in 1998, KnowledgeStorm is the Internet's top-ranked technology solutions content and search site. With the largest online index of IT solutions, KnowledgeStorm offers technology buyers a free, easy and comprehensive means to match business requirements to a "short list" of... more

Open Text Corporation (Open Text) is an independent company providing enterprise content management (ECM) software solutions. The Company focuses solely on ECM software solutions. Open Text’s ECM software products help its customers manage their business content, including version... more

Agile Software Corporation (NASDAQ: AGIL) helps companies drive profits, accelerate innovation, reduce costs, and ensure regulatory compliance throughout the product lifecycle. With a broad suite of enterprise class PLM solutions, time-to-value focused implementations, and a unique... more

Oracle Corporation (Oracle) is an enterprise software company. The Company develops, manufactures, markets, distributes and services database and middleware software, as well as applications software that help organizations to manage their businesses. Oracle is organized into two... more

Applix (Nasdaq: APLX) is a global provider of Business Performance Management and Business Intelligence applications, based on Applix's TM1. TM1 applications enable continuous strategic planning, management and monitoring of performance across the financial and operational functions... more

Interactive Intelligence, Inc. is a provider of software applications for contact centers and voice over Internet protocol (VoIP) applications to enterprises. The Company's solutions are installed by customers in industries including, but not limited to, financial institutions, higher... more

SupportSoft, Inc. (SupportSoft) provides software and services designed to make technology work. The Company operates in two segments, consumer and enterprise. In its consumer segment, the Company provides technology support to consumers over the phone and the Internet for a fee. It... more

Witness Systems (NASDAQ: WITS) provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. Comprised of business-driven and/or full-time customer interaction... more

The Opsware Inc. (NASDAQ: OPSW) Technology Alliance Partner program provides customers with the most extensive and comprehensive data center management solution available today. Opsware Technology Partners are comprised of best of breed, market-leading software and platform vendors who... more

Vignette Corporation (Vignette) provides Web content management, portal, collaboration, integration, interaction management, document and records management and imaging and workflow technologies. The Company’s Web content management, portal, collaboration, integration, interaction... more

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively,... more

Aspect Software Inc. founded the contact center industry and is now the world's largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions help two-thirds of the FORTUNE Global 100 and a variety of small and medium enterprises to... more

SWsoft is an advanced server and networking software Technology Company. With focus on the development of its patent-pending VirtuozzoÔ technology, SWsoft provides end-to-end solutions and services for hosting service providers such as Internet data centers, application service providers,... more

Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including... more

DSC provides a utility that helps administrators create TTY messages online for use with our message broadcasting systems and services. This TDD application can be invoked from an API routine as well. It can also be embedded in your website. Your messages can be transmitted to us in text... more

eGain Communications Corporation is a provider of customer service and contact center software that enables companies to build customer interaction hubs. Its application suite, eGain Service, is available through licensed or hosted models. It includes integrated applications for Web... more

KANA Software, Inc. (KANA) develops, markets and supports customer communications software products. KANA solutions automate the processes needed to serve its clients’ customers. KANA provides an integrated solution, which enables organizations to deliver service across all channels,... more

RightNow Technologies (RightNow) provides on demand customer relationship management software and services RightNow's technology enables an organization's service, marketing and sales personnel to leverage a common application platform to deliver service, to market and to sell through the... more

Chordiant Software, Inc. (Chordiant) is an enterprise software company, which delivers products that help in improving the customer front-office processes for the global banking, insurance, healthcare and telecommunications markets. Chordiant provides companies in these markets with... more

InterVideo is a leading provider of DVD software. InterVideo has developed a technology platform from which it has created a broad suite of integrated multimedia software products that allow users to capture, edit, author, burn, distribute, and play digital video. InterVideo's software is... more

"BladeLogic develops software that enables Global 2000 companies to more efficiently automate, control and enforce configuration changes to servers and applications across heterogeneous data centers. From its 2001 inception, BladeLogic has focused on developing a product that automates... more

Intervoice (NASDAQ: INTV) is a world leader in delivering natural, intuitive ways for people to interact, transact, and communicate. Intervoice software and professional services enable innovative voice portal, IP contact center, hosted and mobile messaging, and self-service applications.... more

Blue Pumpkin provides industry-leading workforce management solutions that improve the performance of a customer contact center's most important and valuable asset - its people. Addressing critical business challenges and creating competitive advantage with both innovative technology and... more

Solution 6 is a leading provider of business solutions for professional services organisations. Solution 6 provides practice management and compliance solutions to accountants and other time-based professionals worldwide. Our clients include firms of all sizes, ranging from all the Big 4... more

SER Solutions, Inc. delivers unsurpassed contact management and speech analytics solutions to support business activities such as planned and proactive customer care, telemarketing, collections, market research, fundraising, emergency notifications, and political calling. SER's solutions... more

Apropos Technology, Inc. (NASAQ: APRS), develops, markets and supports a comprehensive interaction management for managing real-time customer interactions across a variety of communications media, including E-mail, Web, Fax and Voice. The solution enables eBusiness sales, marketing and... more

IEX Corporation offers many forms of product and industry literature for you to download and review: White Papers - Use our expertise to solve some of the challenges of your work. Product Brochures - Download hard copies of our product literature. Terms of Use Privacy Statement

Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on... more

G-Log is a recognized leader in global logistics software. G-Log's worldwide corporate headquarters is located in King of Prussia, PA, USA.

PolyServe enables customers to replace large, costly UNIX SMP machines with clusters of highly cost-effective Intel-based servers running either Linux or Windows. UNIX replacement has become a popular way for customers to decrease their infrastructure costs and to improve performance and... more

Spanlink Communications is a leading provider of REAL Unified Communications and Customer Interaction solutions that leverage VoIP technology. Spanlink has nearly 20 years of customer interaction solution experience and a history of delivering results from leading-edge technology.... more

FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software and wireless communications infrastructure for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and... more

Ucentric has been in the business of creating technology that defines the new, digital home since 1999. We have achieved significant milestones that illustrate our market and technology leadership.

Salesboom.com is an on-demand Customer Relationship Management (CRM) and Sales Force Automation (SFA) service provider that offers small and medium sized businesses the opportunity to tap into a technology that is reserved for large corporations. Salesboom.com is a web-based service that... more

CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive... more

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. We measure our success by our ability to... more

PlateSpin is committed to working with Dell to provide software solutions that leverage the capabilities of Dell hardware and enable customers to lower IT costs. As organizations increasingly embrace virtualization, they can use PlateSpin PowerRecon's inventory and data collection... more

Relicore provides management software to maximize the availability of business-critical distributed applications. Founded in November 2000, Relicore delivers automated, real-time application and server configuration management solutions that enable IT organizations to increase service... more

Soffront Software was founded in 1992. Soffront launched its first customer support application in 1993. The company has always focused on mid-sized business and departments of big companies. Over the last ten years we have served more than 500 customers world-wide. We understand the... more

Amcom was founded in 1984. Amcom was acquired by 2ndWave Software in March 2007. Amcom acquired XTEND Communications in November, 2007 and the Telident E911 products of Teltronics, Inc. in 2008.

Aperture is the leading global provider of software for managing the physical infrastructure of data centers. Aperture's solutions reduce operational risk and improve efficiency through the planning and management of data center resources and real-time monitoring of the environment.... more

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to... more

Amcat was founded in 1990 after identifying the need for companies to grow by expanding their capability to contact customers through outbound call center software technology. Early on, Computer Telephony Integration became a primary requirement of outbound contact. Based on the need... more

Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry... more

eAssist is a leading provider of CRM customer care solutions. eAssist allows companies to provide the best possible customer service by ensuring that every customer interaction - whether proactive or reactive - provides a positive experience that results in extending the customer... more

Calabrio, Inc. develops and markets a unified suite of customer interaction and workforce optimization software for next-generation, IP-based contact centers. Unified Desktop tools help streamline the customer interaction process for greater efficiency. Workforce Optimization software... more

Five9 was founded by five technology visionaries who left a leading player in the call center industry to create their own company in December 2001. These visionaries understood the untapped potential of Voice-over-IP and the emerging Software-as-a-Service model. Their vision was to... more

Digisoft is a leading global provider of telemarketing software, call center solutions, CRM applications and call transaction management systems since 1983. Digisoft designs, develops, and delivers call center systems and provides comprehensive technical services for implementation and... more

InStranet is a worldwide leader of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales and Web self-care for servicing and sales initiatives. InStranet's Multi-Channel... more

VidSys has a long history of successfully meeting the Physical Security Information Management (PSIM) requirements of large organizations in the public sector and in commercial enterprises. VidSys helped to develop, and remains deeply involved, in many of the largest unified command and... more