Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management (CRM), Contact Center initiatives and Digital Client initiatives. ISM annually publishes The Guide to CRM Automation and Top 15 CRM and Real Time CRM... more

The Radclyffe Group LLC is a respected management and organizational training and consulting firm, specializing in the contact center industry. We are dedicated to providing our clients with contact center solutions that will enable them to consistently deliver World Class Service to... more

Kowal & Associates, Inc. provides a variety of contact center consulting services, from strategic planning to in-the-trenches implementation. Our clients consider us an integral part of their marketing team because we help them implement the solutions we recommend. We also educate our... more

Strategic Contact is an independent consulting firm that loves contact centers and the interesting challenges they offer. We provide unbiased, objective perspectives based on our deep experience with operations, organizations, processes and technologies. We take great pride in our... more

PowerHouse Consulting, founded by Kathleen Peterson, specializes in all aspects of Call Center and Telecommunications Consulting. Our team offers Call Center Solutions, Telecom Assessments, Information Technology Assessments, Procurement Consulting, Systems Integration, and IT... more

Primas provides business technology consulting and solutions designed to save you money and help you operate your contact centers more efficiently. By spending the time to learn about your business ? how and why it operates the way it does - we gain the insight needed to deliver the most... more

Founded in 1970, Talbot Consultants is an international market research, analysis and strategy development firm providing consulting services to government, property owners, developers and retailers world-wide. Their development consulting practice is focused on the planning and marketing... more

KRAMER & ASSOCIATES is a "boutique" management consultancy exclusively dedicated to providing proven and demonstrated results for our clients' customer contact service delivery. The company founders are industry experts who are actively involved in every client consulting engagement.

The Transcend Group is an independent consulting group offering a broad range of customized conference, meeting and program management services for associations and user groups, and enterprise customers. Our unparalleled range of expertise spans event management, tradeshow support,... more

Ponvia develops innovative solutions to meet today's business challenges as they evolve into tomorrow's needs. Our history dictates value, loyalty, and integrity. Our customers believe in us and we believe in them. Our understanding is that no single solution applies to each and every... more